Word on the Street
Consumer Reviews Rating 4.5/5
While no single franchise can be used to characterize an entire company, we take time to sample online reviews of locations around the country in order to see if there are any trends across locations. After looking at over 100 reviews of a wide selection of Griswold locations, we found that they earned a weighted average of 4.6 out of 5 stars, putting them right on par among their competition. We also noticed the following trends among the reviews:
Happy With Caregivers
Since Griswold locations work as registries, there’s an understandable focus on the providers among the reviews, with an overwhelming number of customers expressing appreciation and gratitude for the quality of care they received. There were a few complaints about individual caretakers, but again, no more than one would expect in comparison with Griswold’s competition.
The same could be said of the way clients regarded the office administration. There were a few isolated issues with the registry system, with some clients expressing dissatisfaction with their caregivers and wishing the local office had played a more active role in resolving disputes, but again the vast majority of reviewers felt that the local office had served them well by putting them in touch with compassionate and professional caregivers.
Trust And Dependability
Given the potential vulnerabilities in the registry system, one might expect to see more complaints about punctuality or reliability among caregivers, but apart from the isolated issues mentioned previously, Griswold’s customers seemed to find the independent caregivers they dealt with to be as trustworthy and dependable as those from any other company, a sign that Griswold’s screening process does a good job of selecting home care workers.