Word on the Street
Consumer Reviews Rating 4/5
Homewatch, like most national home care companies, operates primarily as a franchise (though a handful of locations are owned by the parent company). This is important to keep in mind as you look at online reviews: since each location is likely to be independently owned and operated, reviews of one location may not reflect the quality of the office in your area. For that reason, it’s important to take the initiative when you’re vetting the local office—get recommendations and references, and, if possible, try to talk to some current clients. Still, having a look at a broad selection of consumer reviews can give a glimpse of any trends among the offices of a franchise, and in order to get this glimpse, we collected and surveyed more than 100 reviews posted by Homewatch clients from around the country on such sites as Yelp, Google, and HomeAdvisor.com, among others. We found that Homewatch had a solid record of customer satisfaction, with an overall weighted rating of 4.5 out of 5 stars, and we also saw these patterns among the reviews we surveyed:
People like their caregivers: Regardless of the company they’re getting the care from, most reviewers express gratitude and appreciation for their caregivers. But it’s always reassuring to see such appreciation show in a company’s reviews. Homewatch is right on par with their competitors in this respect, with caregivers receiving specific praise in the majority of reviews we surveyed, and with almost no complaints showing up, either.
Office staff and administration: Homewatch was also very much in line with other home care agencies when it came to reviewers’ opinions about the office staff. While administrators got significantly fewer mentions than caregivers, they were more often mentioned favorably than not, and several people praised the professionalism of the entire staff, caregivers as well as office workers.
Trust and dependability: How reliable are Homewatch’s caregivers? For the most part, clients found their caregivers reliable, though there were a few isolated complaints about caregivers who failed to show or who failed to act professionally, and few issues with scheduling by the local office.