Word on the Street
Consumer Reviews Rating 4/5
If you go online to research your local home care office, you should keep in mind that most home care companies operate as franchises, and the professionalism and expertise of the local owner/operator can be just as important in the running of a franchise as the reputation of the national company. For that reason, it’s crucial to get to know the local office and take time to check its reputation carefully—ideally by getting references and, hopefully, by talking with current clients. At the same time, some franchises do show trends across its various locations, and in order to look for these trends with Interim, we surveyed more than 100 online reviews of the company’s franchises from locations in every part of the country. We found that while Interim’s locations were, overall, on a par with their competitors in the industry, enough people had had enough issues with their local office to pull Interim’s ratings down somewhat, giving them an overall weighted rating of 3.8 out of 5 stars. We also noticed the following trends:
People Like Their Caregivers
Very few people enter home care as a profession if they don’t already have an impulse to help people in need. Across the industry, customers tend to be more happy than not with their caregivers, and the same was true of Interim. The majority of consumers whose reviews we surveyed found their helpers compassionate and competent, and appreciated the care they received.
Office Staff And Administration
On balance, people also felt that their care was administered appropriately, though Interim, like many home care agencies, had customers complaining about problems with scheduling and with caregivers not arriving for scheduled shifts, and there were a few scattered complaints about communication between office staff and caregivers, and clients and their families.
Trust And Dependability
In this category, Interim again scored on a par with its competitors, but also had some of the issues of caregiver scheduling and reliability that plague most home care companies.