Written by
Updated onMay. 11, 2022

ResponseNow Medical Alert System Review

Key Takeaways

  • ResponseNow offers medical alert systems with an affordable monthly monitoring plan and a lifetime price guarantee that promises no rate increases for as long as you use the system.
  • ResponseNow also requires no equipment fees, but you may be charged a one-time activation fee.
  • There are no long-term contracts to sign.
  • The company offers three devices—two mobile units and an at-home device.
  • Fall detection and GPS technology come standard in the Belle+ standard unit.
  • ResponseNow does not offer a caregiver online portal or mobile app.
  • The at-home system has a 500-foot range and no voice extension system, which may be suitable for smaller homes but not for larger ones.

ResponseNow Is Worth A Look.

There are dozens of medical alert systems on the market today, and for good reason, as the demand for such devices is high. Why? According to Gareth Mahon, CEO of The Care Side, a home care and nursing service for the elderly and disabled in Australia, “They offer peace of mind when the caregiver can’t be monitoring their loved one personally 24/7.”

But how do you know which type of device or brand is the best fit for your loved one’s needs?

Our expert Aging in Place team conducted an in-depth medical alert system review on a newer brand—ResponseNow. Here’s what we found.

ResponseNow Medical Alert System Overview

ResponseNow, founded in 2002, offers a lot of what the more recognizable brands of personal emergency response system companies offer, such as 24/7 monitoring and both in-home and mobile devices. Monthly monitoring fees are also more affordable compared with a lot of other products in the market. Plus, those fees are backed by a lifetime price guarantee, which means you can rest assured that your monthly cost will not go up as long as you use the device. That’s especially an ideal situation for people on fixed incomes. Even better news is that the company has a 30-day money back guarantee and doesn’t require you to sign any long-term contracts.

ResponseNow has a single in-the-home unit that requires a landline. It also offers a mobile device and a recently upgraded version of the mobile device that includes fall detection and GPS tracking. Overall, ResponseNow has fewer bells and whistles compared to its competitors. For example, there’s no caregiver online portal or mobile app, and add-ons are limited. However, if you are looking for a good, basic medical alert system, you can’t go wrong with ResponseNow.

Responsenow Medical Alert System Models

First, let’s take a closer look at the three ResponseNow systems:

A traditional console-and-pendant medical alert system for in and around the house.

A mobile alert pendant for use both inside and outside the home wherever there is cellular coverage.

ResponseNow’s newest device–an upgraded version of the Belle device, plus fall detection and device tracking.

System Types
In The Home
Belle
Belle+
Best For
Seniors who only want protection within the home or who don’t leave the home unattended
More active seniors who want coverage both at home and outside the home
More active seniors who want coverage both at home and outside the home Seniors who are prone to falling, wandering, or getting lost
Monitoring Hours
24/7
24/7
24/7
Connectivity
Requires landline
Works off AT&T cellular network
Works off AT&T cellular network
Pendant Or Necklace
Choice of necklace or wristband
Necklace only
Necklace only
Water Resistant
Yes
Yes
Yes
Battery Life
Electrical base unit has 24-hour backup battery
30 days on single 3-hour charge Notification from ResponseNow when battery drops below 20% reminds users that device needs to be charged
5 days on a single 3-hour charge Notification from ResponseNow when battery drops below 20% reminds users that device needs to be charged
Coverage Area/Range
Base unit has 500-foot range in and around home
Anywhere in U.S. within AT&T cellular network
Anywhere in U.S. within AT&T cellular network
GPS/Device Tracking
No
Yes
Yes
Fall Detection
Available as add-on for additional $11.95 per month
N/A
Yes, included

ResponseNow Medical Alert System Features That Are Available and Ones That Are Missing

Although ResponseNow’s systems have a lot of features that other medical alert systems have, they are lacking in some areas. ResponseNow features include:

  • 24/7 monitoring
  • In-home and on-the-go systems
  • Necklace or wristband options
  • Fall detection 
  • GPS tracking
  • Waterproof call buttons
  • Long battery life

Features ResponseNow does not offer:

  • Caregiver portal or mobile app
  • Wall buttons
  • Cellular connectivity for In The Home unit

ResponseNow Caregiving Tools

ResponseNow doesn’t have a caregiver portal or mobile app like a lot of medical alert systems do. The good news is that its devices do offer the following tools that help caregivers stay in the loop with their loved one:

Device tracking: Designated family members and caregivers of seniors who have the Belle+ can locate their loved one’s device by texting “Find [loved one’s name]” to a designated number. This can be especially helpful if the user is prone to wandering or getting lost, or if they accidentally leave their button behind while out and about.

Lockbox: Lockboxes are secure boxes that hold spare house keys. In the event of an emergency, if the user cannot get to the door to let in emergency medical technicians, ResponseNow operators can let responders know the code so they can enter the home. Caregivers with the code can also access the spare key if needed. ResponseNow charges $3.95 per month for lockboxes, but annual subscribers receive a free lockbox with their device.

How Much Does the ResponseNow Medical Alert System Cost?

Cost is always a factor when deciding on a medical alert system. ResponseNow’s three systems each come with their own price tag. Each also has three payment plan options—monthly, quarterly, or annually. The quarterly and annual plans offer discounts and other benefits. Also, each device has its own add-on features, some of which are an additional cost.

System Types
In The Home
Belle
Belle+
Cost
$29.95 per month $83.85 quarterly $299.40 annually
Activation Fee
$0
$35, may be waived
$35, may be waived
Equipment Fee
$0
$0
$0
Shipping
$14.95 (free with quarterly and annual plans)
$14.95 (free with quarterly and annual plans)
$14.95 (free with quarterly and annual plans)

Optional add-ons and their costs:

System Types
Belle
Belle+
In The Home
Lockbox
$3.95 per month (free with annual plans)
$3.95 per month (free with annual plans)
$3.95 per month (free with annual plans)
Protection Plan
$3.95 per month
$3.95 per month
$3.95 per month
Fall Detection
N/A
Included
$11.95 per month

Does Medicare Cover ResponseNow Medical Alert?

senior female patient shaking hands with doctor

One of the first questions people ask about medical alert systems is whether they are covered by Medicare. The answer? Maybe. Original Medicare does not cover any medical alert systems. However, some Medicare Advantage plans and long-term care insurance plans may cover all or a portion of the cost. Check with your provider to see if your plan offers coverage.

ResponseNow Contracts and Warranty

ResponseNow does not require any long-term contracts, which means users can choose to cancel at any time. The company also offers a 30-day money-back guarantee. Just call the company within the first 30 days of service and let them know you want to cancel. You’ll get a full refund of your plan payment once the company receives your equipment. If you decide to keep the service, ResponseNow promises your monthly rates will never increase for as long as you have the service.

Regarding a warranty, there isn´t one for the In The Home unit, but the Belle and Belle+ devices come with a limited one-year warranty. The company’s Care(+) Protection Plan, which costs an additional $3.95 per month, covers the cost of device replacement or repair at no cost to the customer if the system is broken or lost for any reason.

Pros and Cons of ResponseNow Medical Alert System

 Pros

  • No long-term contract and easy cancellations
  • 30-day money-back guarantee
  • Lifetime price guarantees that monthly fee won’t increase for as long as you use the service
  • Competitively priced monthly fee
  • No equipment costs
  • The standard Belle device has an amazing 30-day battery life, and ResponseNow will send a reminder to charge the battery when battery power drops below 20 percent.
  • Fall detection comes standard with Belle+ and is available as an add-on with In The Home system.

 Cons

  • No caregiver portal
  • No mobile app
  • No warranty on In The Home device 
  • In the Home unit requires a landline
  • The Home base unit has a 500-foot range, which is one of the lowest we’ve seen in the industry

What Others Are Saying About ResponseNow Medical Alert Systems

ResponseNow has an A+ Better Business Bureau rating but tracking down customer ratings is a bit more difficult. The company has an impressive 4 out of 5 stars rating with Best Company, but that’s based on only two reviews—one 5 star and one 4 star. We didn’t see any mention of the company on Trustpilot, either. Here’s a peek at what Best Company reviews had to say:

“I have had a Response Now Medical Alert pendant for about four years. I use it about once every two to three months to check in and tell them I am OK. Very nice, and helpful. Twice, my electricity went off with storms. My … people were called right away. I told them I was OK. Response is fast. I like this company very much.”

Jean, 1 year ago, Best Company

“I tried three other companies before selecting Response Now because the other companies use AT&T wireless. AT&T does not work in the area where I live and I was looking for a company that works with Verizon and Response Now does. The first Belle device I received did not work and the company promptly sent me a new device which has been working well. I made several test calls and always got prompt answers. I chose to sign up for a year because there is a saving in the monthly charge.”

Anita S., 4 years ago, Best Company

Other Recommended Medical Alert Systems

Not sure if ResponseNow Medical Alert is right for you? Here are other brands you can research for comparison.

Brand
Type of products
Monthly Cost
Special Features
Medical Guardian
Mobile At home
Starts at $29.95
Waterproof buttons, Free spouse monitoring with purchase of second pendant, Wi-Fi and GPS tracking fall detection add-on
MobileHelp
Mobile At home
$19.95-$41.95
Waterproof buttons No equipment fees Free lockbox with most plans Tracking app Fall detection add-on
Bay Alarm Medical
Mobile At home
$19.95-$39.95
Waterproof buttons Lifetime price guarantee 4G LTE Network Fall detection add-on

Summary of ResponseNow Medical Alert System Review

ResponseNow may not yet be a very recognizable name in the medical alert industry, but the company offers some solid products and services, including 24/7 monitoring, which is a must-have in most emergencies. The company has made an impression in the market with an in-home system and two mobile devices that come with two of the most important features caregivers are interested in—automatic fall detection and GPS tracking. Plus, the company offers these services at an attractive price with a lifetime price guarantee. For these reasons, we think ResponseNow is definitely worth considering if you’re in the market for a medical alert device.

Why You Can Trust Us

We strive to create honest, helpful reviews backed by firsthand shopping, testing, and research. Our content is medically reviewed and unbiased to help you choose the right medical alert system for you or your loved one. 

We did the following throughout our research process: 

  • Consulted with geriatricians and adult caregivers
  • Mystery shopped the brands
  • Surveyed medical alert system users
  • Tested various medical alert systems
  • Interviewed experts in the field
  • Read hundreds of verified customer reviews from trusted third parties, such as Better Business Bureau (BBB) and Trustpilot 

FAQs

Frequently Asked Questions

ResponseNow is a medical alert system company that offers an in-home alert system and two mobile devices, all of which have help buttons that provide rapid response in the event of an emergency.

Other Medical Alert Systems That We Have Reviewed

Our Comparisons Of Medical Alert Systems

Pricing is accurate as of March 21, 2022.

Resources:

Gareth Mahon
CEO, The Care Side, a home care and nursing service for the elderly and disabled in Australia, www.thecareside.com.au

Author: Jennifer Walker-Journey

WRITTEN BY

Corey Whelan is a writer, health care professional, and Brooklyn, New York native. She is a reproductive health advocate who has helped countless patients through the trials and triumphs of infertility and adoption over the past 25 years. Corey's passion is sharing her knowledge of health and wellness through her writing, and no topic is off limits. She's mom to two grown children and two rescue dogs who captured her heart.