Services and Offerings
As its main offering, Synergy provides in-home care that focuses on helping seniors in their ordinary daily activities, including meal planning and preparation, help with taking medication, grooming and hygiene, everyday errands, and transportation. For those needing more intensive care, Synergy also offers all the services that fall under the heading of personal care, including toileting, feeding, and help with exercise and mobility.
Beyond Simple Care
Synergy also goes beyond the ordinary care offerings of most home care companies to offer help with gardening, a broad assortment of transportation services, home organization, and help with accessing the benefits the client has earned through insurance premiums or service as a veteran.
Live-In, Overnight, And 24-Hour Care
Synergy offices are ready to provide extended support, including providing live-in care (where the caregiver is in residence in the home), 24-hour care for those who need it, and overnight care for caregivers who need to rest at night after providing care during the day.
Synergy trains its caregivers to provide social stimulation in addition to addressing a client’s physical needs, and caregivers can facilitate social activities, engage in friendly conversation, encourage the senior to exercise, and promote healthy mental activity. This social support can even extend to planning social events and accompanying clients to important family functions.
Caregiver Training For Family And Others
Synergy’s front line workers also provide training for family and others who provide care for the senior, teaching those around the client to help with daily tasks more quickly and efficiently.
Managed Care Services
Not everyone is lucky enough to live close to a friend or relative who needs care. And for those in that situation who feel a responsibility to manage that care, keeping track of doctor’s appointments and all the other things related to the senior’s health can be a challenge. Synergy offers a specially tailored service to help friends and relatives manage long-distance care for their loved one.
Medical Alert Systems
Many seniors or their families approach home care thinking that their loved one needs around-the-clock care to be fully secure, but more and more seniors are finding that medical alert systems can give them and their loved ones the peace of mind they’re after. Synergy offers a medical alert system, and the system is free to clients.
Word on the Street
Consumer Reviews Rating 5/5
Most home care agencies operate as franchises, so wherever you are, it’s essential to take care approaching your local office, asking for local references, and, ideally, for former or current clients you can talk to, before making a decision. That said, there are several online forums for posting reviews of home care companies, and they give us a glimpse into consistency and quality across locations. Even when we took pains to select a geographically representative sample of reviewers, Synergy did quite well, earning a weighted average rating of 4.8 out of 5 with the following standing out among the reviews we sampled:
Appreciation For Caregivers
Overall, clients and family members had glowing praise to offer for Synergy’s front line employees, with many clients reporting that their regular attendants had built lasting relationships with the people they cared for, and that the care they received was of high quality.
Appreciation For Owners
Several commenters also mentioned that they felt the franchise owners showed a lot of care for their clients, even though they didn’t interact with them as much, another good sign for the quality of Synergy’s workforce.
Trust And Dependability
The bottom line for anyone looking for home care is whether they can depend on their provider to show up on time and provide friendly, professional care. Synergy did especially well in this respect, with online reviewers offering relatively few reports even of the more common problems in the industry, such as scheduling issues and administrative mix-ups.