Word on the Street
Consumer Reviews Rating 4/5
In our reviews of home care agencies, we look at a company’s track record in online reviews, but there were a few ways in which Utopia’s reviews differed from most companies’. As noted, Utopia stands out because its locations are mostly owned by the central company. In addition, Utopia also stands out for its focus on higher-level care, including skilled nursing, which means that Utopia offers more challenging services than some of its competitors, and very likely deals with a population dealing with more severe health problems. Finally, it should be noted that the company has a fairly limited number of locations, meaning that online reviews were relatively hard to find, and many of the reviews involved a smaller than usual sample of locations.
That said, the company has one of the least favorable track records of reviews among online rating sites of all the companies we surveyed, with customers giving the company a weighted average rating of 2.6 out of 5 stars, and with the following trends noted among the reviews we collected:
Caregiver issues: Again, the issues people noted with their caregivers may be related to the fact that Utopia provides higher-level care than many of its competitors in the home care industry. Reviewers tended to be in worse health, and their care tended to demand more in the way of services from caregivers. There were no complaints about caregivers’ compassion or desire to provide care, but many reviewers felt that they had been let down by their caregivers’ lack of preparation to provide the services the clients needed.
Administration: A few reviewers praised Utopia for its customer service and felt that their local offices were great to work with. A few others, however, felt that their local offices were uncommunicative and unresponsive to their needs or complaints.
Trust and dependability: Quite a few reviewers had reservations about Utopia’s reliability, and while issues with scheduling or no-shows are a common problem throughout the home care industry, such issues seemed to get mentioned more frequently among reviews of Utopia.