MDHearing Hearing Aids Review 2025

Written by
Updated onFeb. 04, 2025

Medically reviewed by Brad Ingrao, Au.D.

Key Takeaways

  • MDHearing hearing aids range from $297-$597 per pair, but are often on sale for even less, depending on the hearing aid.
  • The company has an online hearing test, and free audiologist and hearing aid professional support.
  • MDHearing offers three behind-the-ear (BTE) hearing aids, two completely-in-canal (CIC) hearing aids, and one in-the-canal (ITC) hearing aid.
1,000+ Hours of Research
20 Brands Considered
25 Experts Consulted

Having high-quality and affordable hearing aids is crucial to many people, especially when many hearing aids cost an average of $4,600.

Our team subjected MDHearing’s two new models, VOLT MAX and Neo XS, to a number of hands-on tests. We also spent time reviewing the pros and cons of all MDHearing models, tried the online hearing test, and broke down other important details, such as warranty, payments, customer service options, and trial period. Here’s what we found.

Pros and cons of MDHearing

Pros

  • 45-day, risk-free trial and 100% money-back guarantee on all hearing aids
  • Lifetime support from audiologists and hearing specialists at no extra cost
  • Affordable pricing on all models

Cons

  • Limited styles and colors available
  • Only for mild to moderately severe hearing loss
  • Misleading pricing on website

Why trust Aging in Place

We’ve spent the last four years living and breathing hearing aids. In our research, we’ve:

  • Studied 18 brands that make rechargeable hearing aids
  • Surveyed hundreds of hearing aid users
  • Tested rechargeable hearing aid models
  • Interviewed 5 hearing instrument specialists, 20 audiologists, and tens of real hearing aid users
  • Read thousands of verified customer reviews

Read more about how we review hearing aids.

Comparison of MDHearing hearing aids models

Cost per pair
MDHearing NEO $297
MDHearing AIR $297
MDHearing VOLT $397
MDHearing VOLT MAX $597
MDHearing NEO XS $397
MDHearing NEO XS PRO $497
Type of hearing aid
MDHearing NEO ITC
MDHearing AIR BTE
MDHearing VOLT BTE
MDHearing VOLT MAX BTE
MDHearing NEO XS CIC
MDHearing NEO XS PRO CIC
Battery type
MDHearing NEO Rechargeable
MDHearing AIR Rechargeable
MDHearing VOLT Rechargeable
MDHearing VOLT MAX Rechargeable
MDHearing NEO XS Rechargeable
MDHearing NEO XS PRO Rechargeable
Bluetooth
MDHearing NEO No
MDHearing AIR No
MDHearing VOLT No
MDHearing VOLT MAX Yes
MDHearing NEO XS No
MDHearing NEO XS PRO Yes
Dual-Directional Microphones
MDHearing NEO No
MDHearing AIR No
MDHearing VOLT Yes
MDHearing VOLT MAX Yes
MDHearing NEO XS No
MDHearing NEO XS PRO No

MDHearing NEO

MDHearing NEO

  • Cost per pair: $297
  • Type of hearing aid: In-the-canal (ITC)

What you should know about the MDHearing NEO

Like the other MDHearing models, the NEO is designed for mild to moderately severe hearing loss but is a more discreet option. For those who are looking for a small device, the NEO might be a good fit.

Similar to the VOLT and VOLT MAX, the NEO has rechargeable batteries that have a 17+ hour battery life. It doesn’t last as long as the VOLT (20 hours) and takes one hour longer to recharge (three hours versus two hours).

A benefit of this model is that it’s water-resistant, meaning the devices can handle a little moisture but should not be submerged. It’s important to take the devices off before showering, swimming, or other activities that might involve water.

Also, it can be beneficial to wipe your hearing aids at the end of the day. The NEO comes with a cleaning tool to care for your devices. For those who prefer a larger model, consider the MDHearing AIR.

MDHearing NEO XS

MDHearing NEO XS

  • Cost per pair: $397
  • Type of hearing aid: Completely-in-the-canal (CIC)

What you should know about the MDHearing NEO XS

This completely-in-the-canal option is a nearly invisible hearing aid and comes with upgraded noise reduction and multiple environment programs. For those looking for a small device and simple features, the NEO XS could be a good fit.

The MDHearing NEO XS unpackaged on a table
Testers unboxed the MDHearing NEO XS.

The NEO XS has rechargeable batteries with an 18+ hour battery life. This is slightly longer than the NEO, which has a 17+ hour battery life. The biggest difference between the two models is that the NEO XS is roughly half the size of the NEO, making it particularly helpful for those who wear glasses, use oxygen breathing tubes, or just prefer a discreet design.

NEO XS has basic features like background noise reduction and feedback cancellation technology.

MDHearing NEO XS PRO

MDHearing NEO XS PRO

  • Cost per pair: $497
  • Type of hearing aid: Completely-in-the-canal (CIC)

What you should know about the MDHearing NEO XS PRO

The NEO XS PRO is the newest hearing aid from MDHearing. Like the other models, it’s a rechargeable hearing aid with an 18-hour battery life. Like the VOLT MAX it also has smartphone compatibility, so you can stream calls and music through Bluetooth technology. This also means you can adjust your settings on the app, which many people prefer since you don’t have to fiddle with the hearing aid itself. 

The NEO XS PRO is a completely-in-the-canal hearing aid, meaning it’s nearly invisible to the naked eye. If you’re looking for a small, discreet hearing aid with streaming technology, this model may be right for you.

MDHearing AIR

MDHearing AIR

  • Cost per pair: $297
  • Type of hearing aid: Behind-the-ear (BTE)

What you should know about the MDHearing AIR

The MDHearing AIR is the only behind-the-ear hearing aid from MDHearing with telecoil technology. A telecoil, also known as a T-coil, lets your hearing aid connect to assistive listening systems (also known as ALS) in venues equipped with hearing loops, such as movie theaters, houses of worship, and other public gathering places. If this feature is important to you, the AIR might be a good option.

MDHearing AIR 3 hearing aid unboxed on a table with its packaging.
The MDHearing AIR 3 unboxed during testing.

The AIR is not compatible with the MDHearing app, which means you can only adjust the volume manually using a dial on the actual hearing aid. For those with dexterity issues, like arthritis or Parkinson’s, or vision impairments, such as macular degeneration, adjusting a small dial may present further dexterity and visual challenges.

The AIR is also slightly lighter than the VOLT and VOLT MAX, so if weight is an important factor for you, the MDHearing AIR could be the best option out of this list.

MDHearing VOLT

MDHearing VOLT

  • Cost per pair: $397
  • Type of hearing aid: Behind-the-ear (BTE)

What you should know about the MDHearing VOLT

The MDHearing VOLT is a step up from the MDHearing AIR, with intelligent noise reduction and dual directional microphones that pick up and amplify the sounds in front of and behind you while lessening background sounds so you can hear conversations better. This ultimately leads to better communication and improved speech comprehension.

MDHearing VOLT hearing aids with charging case and outer packaging
Testers unboxed the MDHearing VOLT during testing.

The VOLT is a rechargeable hearing aid with a 20-hour battery life before needing to be recharged, which takes two hours. That’s better than the VOLT MAX, giving you five more hours of use.

The VOLT model doesn’t connect to the MDHearing mobile app like the VOLT MAX. That means, like the AIR, you can only adjust the VOLT volume manually using a dial on the outside of the hearing aid. If price or app capability is important to you, you might want to consider one of the other MDHearing aid models instead.

MDHearing VOLT MAX

MDHearing VOLT MAX

  • Cost per pair: $497
  • Type of hearing aid: Behind-the-ear (BTE)

What you should know about the MDHearing VOLT MAX

The MDHearing VOLT MAX is the most expensive hearing aid from MDHearing, but it also has the most features. It is the only MDHearing hearing aid compatible with the MDHearing mobile app. Unlike the AIR and VOLT, which have only manual volume controls, you can control the volume for your VOLT MAX with both the volume dial on the hearing aid and the MDHearing mobile app, making it easier to change your settings discreetly while out with friends, or to allow caregivers the ability to assist you without removing the hearing aid. You can create a customized sound profile using the app based on your hearing needs. This provides additional clarity to the sound rather than simple volume adjustments.

A downside of the VOLT MAX is the battery life. It lasts five hours less than the VOLT before needing a recharge, 15 hours versus 20 hours, respectively. Its dimensions are also slightly larger, taking up more space behind the ear, which may be a deterrent to some.

But with its slightly larger size comes more advanced features than the VOLT, such as adaptive technology, which detects noises in the surrounding area and automatically adjusts.

If you want a Bluetooth hearing aid with more advanced features that connect to a mobile app, the VOLT MAX could be a good option. If you prefer simplicity, another MDHearing hearing aid model, such as the AIR or VOLT, could be your best option.

How much do MDHearing aids cost?

MDHearing aids cost between $297-$597. We found the pricing on MDHearing’s site to be somewhat deceptive. The brand lists very high prices that don’t match the sound quality, features, or carried technology of the devices themselves and then marks them all down to “sale” prices that seem to be more in line with what the products are actually worth. It gives shoppers the impression that they’re getting a high-quality product for a great deal, when in fact, the “sale” price is just what the products are worth.

MDHearing Aids online hearing test

Online hearing tests vs. in-person tests

Online tests can estimate the degree of your hearing loss and help you find the right type of hearing aid for your hearing loss. An important note is that online tests cannot diagnose the exact frequencies or cause of your hearing loss (for example, ear wax blockage versus permanent age-related changes). Research has shown that only in-person hearing tests can provide an accurate diagnosis, but online hearing tests can still serve as a reliable alternative for gauging the level of your hearing loss, but not the cause.

According to the American Speech-Language-Hearing Association (ASHA), during an in-person consultation, an audiologist will look inside your ears to determine whether there is a physical cause for your hearing loss, the severity of your hearing loss, and your best treatment options.

With an online hearing test, you must find a spot where you can keep your surrounding area as quiet as possible during the test, and your diagnosis is based on what can be found out using personal headphones, which can vary in quality.

MDHearing online hearing test

When a member of our team used the MDHearing online hearing test, it took less than 10 minutes.

To take the online hearing test, you first will have to enter your name and email. Then, a series of prompts will ask you to verify that you’re in a quiet room and your volume is set to 100%. Next, you’ll test the level of volume on your left and right ears. After this initial set-up, the online test will walk you through six different sound settings for each ear, ranging from low- to high-frequency sounds.

Once you complete all 12 tests (six per ear), it will generate your results. On the results page, you’ll see what your level of hearing is for each of your ears, from healthy hearing to profound hearing loss.

Example results page for MDHearing online hearing test

The results page also interprets your type of hearing loss. The drop-down “read more” selections are helpful for learning more about what each frequency means for your hearing, with examples of difficult hearing situations (e.g., loss of hearing in the low frequencies will result in struggling to understand men’s voices).

Interpreting your results from MDHearing online hearing test

If you receive results outside of the healthy range, the results page will prompt you to connect with a hearing professional. You can schedule a free 40-minute appointment with an MDHearing professional by calling or texting 844-994-3270.

Image of consultation scheduling calendar

MDHearing aids mobile app

The MDHearing mobile app, available on Apple Store and Google Play, is currently only compatible with the VOLT MAX and NEO XS PRO. The app allows you to connect to your hearing aids via Bluetooth to personalize your hearing aid settings, adjust the volume level, change to different listening environments (automatic, quiet, conversation, or restaurant), and request assistance from an MDHearing specialist to remotely adjust your hearing aids through the app.

If you notice issues, such as the volume is too soft, loud, or muffled, or if the background noise is too distracting, the app is a good tool for discreetly adjusting your hearing aids. If you want a hearing aid that has more advanced app capabilities, the downside of the MDHearing app is that you can’t use its Bluetooth technology to stream music, TV, or phone calls to the hearing aids.

Support section on MDHearing app

MDHearing customer service

You can reach MDHearing customer service by phone, email, or chat.

  • Phone: 800-918-3914, 7 a.m. to 6 p.m. CT, Monday through Friday
  • Email: support@MDHearingAid.com, available 24/7, responses take 24–48 hours
  • Contact form: https://www.mdhearingaid.com/contact-us/
  • Chat: On the lower-right hand corner of the MDHearing website, available 24/7

We contacted MDHearing support via the chat, and a representative was quick to respond. When she couldn’t find the answer to our question about the weight of the hearing aids, she asked for our name, email, and phone number to be contacted by a customer service representative. If you have a basic question, the support chat is helpful. If you have a difficult question, you’ll be rerouted to customer service via phone or email.

We also tried to contact MDHearing customer service by email. We received an immediate automated response of “request received,” and a response to our question almost 24 hours later. Our question about the weight of the hearing aids was answered, but only at the end of a sales pitch template, and not in the detail we hoped for. This kind of gap in service may be more common with OTC hearing aid companies compared to a local professional hearing aid fitting. Since new hearing aid users tend to encounter various questions and troubleshooting needs, a potential buyer should consider whether they are comfortable with delayed and/or limited support service. In contrast, visiting an audiologist provides a dedicated opportunity for learning about your hearing aid fitting, and a clear way to follow up with questions that may arise.

Shipping, payment, and financing options

To buy MDHearing hearing aids, visit the company website and select the model you’d like to purchase after you have completed the online hearing test and hearing consultation. Then, you’ll choose from the shipping options: first class, ground, 2nd day air, and next day air.

MDHearing accepts Paypal and all major credit cards: American Express, Discover, MasterCard, and Visa.

You also have the option to finance your purchase with Affirm and make monthly payments over 3, 6, or 12 months. For example, if you buy the MDHearing Air for $297 (for the pair), you can pay $99 per month for three months, $49.50 per month for six months, or $24.75 per month for 12 months. (By contrast, if you buy a pair of Air hearing aids at the full list price of $1,199.98, your payments would be $399.99 per month for three months, $199.99 per month for six months, or $99.99 per month for 12 months.)

Warranty and trial period

MDHearing warranty

MDHearing has a one-year warranty covering defects in parts, materials, and workmanship. The Volt Max has an extended two-year warranty. You can purchase a protection plan subscription, called MDShield, for an additional $9.99 per month. MDShield covers hearing aid repair for accidental damage, like water or pet damage, and defects or malfunctions past the standard warranty. It does not cover loss, theft, or unauthorized repairs. If MDHearing can’t fix your hearing aid, the company will send you a new device. MDShield can be canceled at any time by contacting customer support.

In our survey, 38.89% of the respondents who use MDHearing had to get their hearing aids repaired at least once during the warranty period. Although a majority of users (61.11%) didn’t need the repair service, if having a backup plan is important to you, purchasing the protection plan can be a reassuring investment.

MDHearing trial period

MDHearing offers a 45-day, risk-free trial and a 100% money-back guarantee. The company recommends giving yourself 45 days to allow your ears to adjust to the feeling of the new hearing aids and your brain to readjust to the sounds. For some users who are used to hearing at a reduced volume, a return to normal hearing can be uncomfortably loud.

If you aren’t satisfied after the trial, return the hearing aids by calling 1-800-918-3914 and asking for a Return Merchandise Authorization (RMA) number.

MDHearing vs. other brands comparison

Cost per pair
MDHearing Visit Site $297–$597
Jabra Visit Site $799– $1,995
Eargo Visit Site $799– $2,950
Phonak Visit Site $2,100– $7,000
Type of hearing aid
MDHearing Visit Site Behind-the-ear (BTE), Completely-in-canal (CIC), In-the-canal (ITC)
Jabra Visit Site Receiver-in-canal (RIC)
Eargo Visit Site CIC
Phonak Visit Site BTE, RIC, ITE, ITC
Types of hearing loss
MDHearing Visit Site Mild to moderately severe
Jabra Visit Site Mild to moderately severe
Eargo Visit Site Mild to moderate
Phonak Visit Site Mild to profound

Who should use MDHearing hearing aids?

MDHearing hearing aids are suited for people with mild to moderately severe hearing loss. If you have severe or profound hearing loss, MDHearing is not for you. You may want to learn more about the hearing aid options available in our round-up of the best hearing aids.

The ASHA classifies degrees of hearing loss, from severe to profound, by how many decibels (which measure sound levels) the sound has to be before you can hear it. If you’re having difficulty hearing sounds below 71–91+ decibels, you’re likely experiencing severe hearing loss.To better understand noise levels, the 3M Noise Navigator lists the decibel levels of hundreds of everyday sounds. For example, 80 decibels of sound is equal to a clock alarm or blender.

Customer reviews of MDHearing aids

MDHearing currently has an F rating and 3.71 out of 5 stars on the Better Business Bureau (BBB), but the company is no longer accredited with BBB due to MDHearing using incorrect information to promote its brand.

According to BBB, MDHearing stated it had an A+ rating as opposed to the accurate B+ rating. 

 BBB has noted on its website that it contacted MDHearing to correct the information on its sales material, and that MDHearing responded but hadn’t addressed the issue as of June 2022.MDHearing is on Trustpilot with an “average” rating and 2.7 out of 5 stars, based on only eight reviews.

I purchased the Volt+ hearing aids from MDHearing aids a couple of months ago. They worked fine but then one of them only worked in one program. I contacted them and they promptly sent me a replacement hearing aid, along with instructions to return the defective one [using] a prepaid label. The new hearing aid is working as advertised.

BRIAN, VERIFIED CUSTOMER REVIEW (BBB.ORG)

“The company was wonderful. Unfortunately, the hearing aids didn’t work for my mother.”

MARYBETH, VERIFIED CUSTOMER REVIEW (BBB.ORG)

I tried 4 other hearing aids and returned them all. I decided to try one more and choose MD Volt. I was pleased that I could hear the speakers at church. I find changing the ratio with four different selections is a great help. I wish it were a little smaller for when I wear my reading glasses.

ARLENE, VERIFIED CUSTOMER REVIEW (BBB.ORG)

Frequently Asked Questions

MDHearing hearing aids are an option for those with mild to moderately severe hearing loss. The company offers FDA-registered behind-the-ear (BTE), completely-in-the-canal model, in-the-canal (ITC) models. The VOLT MAX and NEO XS didn’t wow our team during testing, but the products are very inexpensive, so if you’re on a budget they may be an option to consider.