How to Talk to Your Loved Ones About Using a Medical Alert System

If you think a loved one or care recipient could benefit from a medical alert system but are unsure if they would be open to using one, we can help. It’s a sensitive topic, with an underlying implication that someone is losing their independence. In fact, medical alert systems not only help keep users safe, but they can provide a whole new level of independence. If you’re worried about starting the conversation, just start—here’s how.

Signs someone could benefit from a medical alert system

Your care recipient may need a medical alert device if:

• They live alone or spend long hours alone.
• They have experienced a fall or are at an increased risk of falling.
• Their medical history includes conditions that may cause emergencies, such as heart attack, stroke, seizures, low blood sugar, or fainting.

A medical alert system may not be suitable if:

• They have significant cognitive decline and may not remember to use the button.
• They experience impulse control issues and may press the button unnecessarily.
• They feel anxious about using new technology.

How to start the conversation

Timing matters

If possible, introduce the topic early, before an emergency occurs. Choose a quiet moment when you’re alone with the person you’re talking to and not in a rush. You don’t want them to feel pressured or embarrassed in front of a large group.

Educate yourself first

Being well-informed about medical alert systems will help you confidently address concerns. Research different systems and be prepared to discuss:

• Costs and features
• Ease of use
• Wearable and non-wearable options
• Types of emergencies the system can assist with

Be positive

Approach the conversation with love and concern, emphasizing the benefits:

• Maintains independence: A medical alert system allows them to continue living at home safely.
• Peace of mind: They and their family will feel more at ease knowing help is always available.
• Emergency response: Quick access to help can reduce complications after an incident.
• Versatility: It’s not just for falls—these systems can also assist in fires, break-ins, and other emergencies.

Address common concerns

Many people resist medical alert systems due to misconceptions. Addressing these concerns head-on can make a big difference:

Discuss alternatives

Some may be hesitant about using a medical alert system until they see the alternatives:

• In-home caregivers: More expensive and can feel intrusive.
• Assisted living: Loss of home comfort and independence.
• Remote monitoring sensors: Higher costs and slower response times.
• Surveillance cameras: A privacy concern for many.

The reality is that doing nothing can have serious consequences. Falls that go untreated for more than an hour can lead to complications like dehydration, muscle breakdown, and anxiety from fear of falling.

Bring support

If they’re still unsure, a recommendation from their doctor or physical therapist can carry significant weight. Healthcare professionals can provide an objective assessment of their fall risk and safety needs.