MobileHelp Medical Alert System Review 2025

MobileHelp

Overall rating 9.8/10

• No equipment or activation fees
• Long-lasting battery: 30 hours (at-home systems) and 5 years (necklace and wrist buttons)
• Device ranges from 150-1,400 feet
• Offers five medical alert systems and three bundled deals
• Monthly, quarterly, semi-annual, and annual payment plans

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The cost of medical alert systems, which range from $24–$65 per month, can really add up. MobileHelp is on the lower end of that range, starting at just $24.95 per month. The company also helps you save money by not charging equipment or activation fees (common charges with other medical alert companies).

In this MobileHelp review, we share the pros and cons of each MobileHelp device and share our personal experience using these products. Read on to see if it may be right for you.

Why we like MobileHelp

We liked the variety of medical alert system models the company offers. In our survey of medical alert system users, a majority of the respondents who purchased MobileHelp in the last five years said they’ve had a good experience with the company.

In the same survey, a majority of respondents selected “fast response time” as the most important feature of a medical alert system. During our hands-on medical alert testing, MobileHelp had a response time of 1–15 seconds, one of the fastest response times we recorded, and well below the industry standard of 60 seconds or less. We also found MobileHelp medical alert systems easy to set up, the features were clearly explained, and the starting monthly price is on the lowest end of devices on the market today.

Pros and cons of MobileHelp

Pros

• No equipment or activation fees
• Long-lasting battery (30 hours (at-home systems) and 5 years (necklace and wrist buttons)
• Device ranges from 150-1,400 feet
• Offers five medical alert systems and three bundled deals
• Monthly, quarterly, semi-annual, and annual payment plans

Cons

• No free warranty
• Fall detection is $11 per month (average is $10 per month)

Comparisons of MobileHelp systems, as of 2025

MobileHelp medical alert system reviews

Classic

What you should know about the MobileHelp Classic

The MobileHelp Classic medical alert system comes with an at-home base unit and one waterproof help button (your choice of a necklace button, wall button, or wrist button). You can purchase additional wrist, necklace, or wall buttons to add to your plan. These optional devices increase the monthly cost by $2 per month for each necklace/wrist button added, and $2.95 per month for each wall button.

For more protection, you also have the option to purchase a fall detection necklace with your at-home system for an additional $11 per month, and extra wall buttons for areas where falls are common, such as bathrooms and stairways, for $2.95 per month.

The MobileHelp system works on the AT&T cellular network, which is included in the monthly payment. It doesn’t require a landline phone connection, so if you don’t have one, this system could be a good fit for you. If you prefer using a landline, the MobileHelp Wired Home system might be a better option.

This system is often on sale. Each order comes with a free lockbox, which is designed to hold a copy of your keys in a location close to your home’s entrance so emergency personnel can enter your home without breaking doors or windows.

There is an added processing fee of $49.95 at checkout when you purchase the monthly payment plan, but the fee is waived if you order the Classic on the quarterly, semi-annual, or annual payment plan, and you’ll save $2–$5 per month.

Wired Home

What you should know about the MobileHelp Wired Home

The MobileHelp Wired Home is similar to the Classic, but instead of a cellular connection, it uses a landline connection.

A potential drawback of the Wired Home is that it has a shorter range than the Classic—600 feet compared to the Classic’s 1,400 feet—which could be an issue if you frequently go outside of that range; for example, if you live on a large property or visit neighbors. A positive is this system has a built-in speaker with two-way communication, allowing you to speak with a monitoring center representative.

Similar to the Classic system, you receive a base unit, a wearable help button, and a free lockbox.

A notable downside of the Wired Home: It’s the only MobileHelp medical alert system that doesn’t have the option to purchase the fall detection button. The Fall Button only works with the Classic, Duo, and Solo medical alert systems.

Solo

What you should know about the MobileHelp Solo

The MobileHelp Solo medical alert system is one of two on-the-go options available through MobileHelp. It comes with a mobile unit that connects to the AT&T network and one waterproof help button (your choice of a necklace button, wall button, or wrist button). Unlike the at-home systems, the Solo has GPS location tracking capabilities, helping monitoring center staff locate and get help to you quickly, and helping caregivers and loved ones feel more at ease knowing you have this extra level of protection.

The mobile unit has a two-way speaker, allowing you to speak directly to the emergency response team in the event of a fall or other emergency. Like the other MobileHelp systems, the Solo comes with a free lockbox and the option to add extra help buttons. For $11 more per month, you can add a fall detection button for more reassurance.

The Solo mobile device can be carried by itself or paired with a wearable help button. The wearable help button has a 600-foot range from the mobile device; less than the Classic (1,400 feet). But the Solo doesn’t need the wearable help button to operate, so if you’re using the mobile device alone, your device range is unlimited since it uses GPS technology.

If you decide to get the necklace, wrist, or fall detection button for on-the-go use, the company recommends carrying the mobile unit with you, in addition to the help button, so you can stay within range. This may be a negative for some people because it requires carrying more items.

The battery lasts 24 hours, so if you’re staying away from home overnight, make sure to take the charger with you to ensure your device stays fully charged.

If you’re looking for a medical alert system you can take with you, as opposed to an at-home-only system like the Classic, Wired Home, or the Solo might be a better choice for you.

Micro

What you should know about the MobileHelp Micro

The MobileHelp Micro medical alert system is a step up from the Solo. Instead of carrying a mobile unit and a wearable help button, the Micro combines the two into a small base unit that can be worn as a necklace, put into your pocket, or clipped onto your clothing. The Micro has a button, microphone, speaker, GPS technology, and optional fall detection built into one wearable device. This eliminates the need to take two items with you when you go out.

A potential downside to the Micro is it’s water-resistant, not waterproof like the necklace, wrist, and wall help buttons. The user manual states the Micro can be worn in the shower but cannot be submerged in water. If you need a help button that can be taken into a bath or pool, or otherwise submerged in water (such as for fishing, dishwashing, etc.), the Micro won’t be a good option for you.

The Micro weighs 1.8 ounces, making it the lightest MobileHelp device and almost a full ounce lighter than the Solo. Like the at-home base units, the Micro battery lasts 30 hours, six hours longer than the Solo on-the-go system. A longer battery life means more time with your medical alert system and less time waiting for it to charge. You can charge it overnight while you sleep for a full day of use.

Fall detection is built into the device, but is only activated with the paid service. Similar to most of the other medical alert systems by MobileHelp, the Micro offers fall detection service at $11 per month. The Micro also comes with a free lockbox. If you want these perks and the ease of carrying only one medical alert device, the Micro could be a good selection.

Home Duo

What you should know about the MobileHelp Home Duo

The MobileHelp Home Duo combines the Classic and Solo medical alert systems at a discounted rate, a savings of $29.95 per month if you were to purchase both systems separately. You get an at-home base unit, an on-the-go mobile unit, one waterproof help button (your choice of a wrist button, necklace button, or wall button), and a lockbox for $44.95 per month. The Duo also connects with the optional fall detection button for $11 per month. This system is a good all-around system for those who spend time away from their home and want to remain independent.

The downside of this bundle is it only comes with a cellular connection. If you need a landline system, a better fit would be the Wired Home system, though Wired Home doesn’t have an option for fall detection service or for an on-the-go mobile combination.

If you need an at-home and on-the-go bundle for less than the cost of two separate systems, the Home Duo might be what you’re looking for. It is also the least expensive bundle MobileHelp offers.

Mobile Duo

What you should know about the MobileHelp Mobile Duo

The MobileHelp Mobile Duo medical alert system comes with two Solo on-the-go mobile systems. It’s great for roommates, spouses, or other people who live together and are able to share one medical alert account. Instead of paying $83.90 per month for two Solo systems, you can purchase the Mobile Duo for $49.95, saving you almost $33.95 per month.

These systems work on the AT&T cellular network, with GPS location tracking and two-way communication with 24/7 access to the medical alert response team. They have a battery life of 24 hours before needing to be recharged, six hours less than the at-home medical alert systems.

The GPS location tracking is a great benefit, and the mobile devices don’t have to be in the same location to be used. Each user can use their device to call for help from wherever they are. The biggest downside of the MobileDuo is that it only comes with one waterproof help button (your choice of a necklace button, wall button, or wrist button), so you have to purchase an extra button if you want to use one with the second system. For the necklace and wrist buttons, it’s $2 more per month, and for the wall button, it’s $2.95 more per month. For $11 more per month for both people, you can add a fall detection button to your plan.

While the Solo medical alert device can be used anywhere that has AT&T coverage, the wearable help buttons can only be used when they are within a 600-foot range of the Solo. If you want to add an extra help button to your Solo package, it might make more sense to purchase a necklace or wrist button instead of a wall button so you can take advantage of the freedom the Solo offers.

Like the other MobileHelp systems, the Mobile Duo comes with a free lockbox.

How much does a MobileHelp system cost?

Services for the MobileHelp medical alert systems range from $24.95-$49.95 per month, depending on the system you choose and which add-ons you choose.

Cost of fall detection

If you want to add fall detection, which is offered with some but not all of the systems, it will cost $11 more per month.

Cost of other add-ons

Other add-ons include the optional protection plan for $6 per month and additional necklace, wrist, and wall help buttons for $2–$2.95 per month. MobileHelp doesn’t add activation or equipment fees (unlike other medical alert companies). The cost includes AT&T cellular or landline coverage, shipping is free for most plans, and each system comes with a free lockbox.

You can select monthly, quarterly, semi-annual, and annual payment plans for any of the systems. When we went through the checkout process, we found no hidden or extra fees, with the exception of the Classic system, which has a processing fee of $49.95 when you purchase it on a monthly payment plan (the fee is waived if you order the quarterly, semi-annual, or annual plan).

MobileHelp offers a 30-day risk-free trial.

MobileHelp plans and prices, as of 2025

MobileHelp app, accessories, features, and warranty

The MobileHelp Connect app is available in the Apple Store and Google Play. It also allows caregivers and family to sign in and locate the user on a map, see alert history, and more—all features crucial for living a healthy life while aging.

Warranty

MobileHelp does not include a warranty for its systems, but for $7 per month, you can add “Connect Premium,” which provides protection for lost or damaged equipment.

Accessories

The lockbox and choice of a waterproof necklace, wrist, or wall button are all included for free with the purchase of a MobileHelp system.

Other accessories you can get with your MobileHelp medical alert system purchase are a fall detection button for an additional $11 per month (not available for all models), a waterproof help button (necklace or wrist button) for $2 more per month, or a wall button for $2.99 more per month.

MobileHelp customer service and satisfaction

You can reach MobileHelp by phone or via the live chat on the company’s website.

• Phone: 877-827-6207, Monday through Friday, 8 a.m. to 8 p.m. ET, and Saturday, 9 a.m. to 6 p.m. ET

• Chat: Available Monday through Friday, 8 a.m. to 8 p.m. ET, and Saturday, 9 a.m. to 6 p.m. ET

Compare MobileHelp vs. other medical alert systems, as of 2025