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Safe Step Walk-In Tub Review

OVERALL RATING

9/10

SERVICES & ORGANIZATION

9/10

CONSUMER REVIEWS

8/10

COST

9/10

Safe Step offers high quality walk-in tubs and showers at a higher price point than many of its competitors. They offer a solid lifetime warranty, however, and have also racked up a consistent record of customer satisfaction with their product, their installation services, and their customer service in general.

Updated onMay. 20, 2022

Our Verdict

Many more widely known companies have entered the walk-in tub market, but Safe Step specializes in bathing equipment for those with limited mobility or concerns about falling, and it shows. Safe Step’s walk-in tubs offer almost everything that a consumer might want in accessible bathing, both in terms of safety features and the therapeutic extras that make bathing so attractive for those with debilitating conditions. And while their tub and their shower/tub hybrid may seem a little pricey, they’re best compared with other high-end tubs, and they come with a lifetime warranty on everything, including the tub itself, parts, and labor, making them a great value among fully-featured walk-in tubs.

Top Walk-In Tubs By Safe Step

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OVERALL RATING
9/10
FEATURES
8/10
CONSUMER REVIEWS
9/10
PRICE & WARRANTY
9/10

What other walk-in tub manufacturers offer as optional features, Safe Step has made standard in its walk-in tub, meaning that consumers after a full-featured tub—for their own enjoyment, or for the therapeutic effects of a whirlpool or spa bath—need look nor farther than the company’s basic model. This tub comes with hydrotherapy jets with adjustable jet pressure, with an array of 10 jets strategically placed to target areas of the body where tension builds up, such as feet, back, and calf muscles. It also offers Safe Step’s proprietary MicroSoothe Air Therapy System, a spa feature that releases microscopic heated bubbles and provides important benefits to the skin and circulation. There are several other luxury features offered standard as well, including chromatherapy and aromatherapy, heated seat and back surfaces (equipped with a heat-sensing function that will stop heating those surfaces beyond a safe temperature), and—in a rare but useful offering—personal hygiene therapy, a bidet-like feature that enables those whose mobility issues (such as arthritis, or upper-body or arm injuries) might interfere with their ability to get fully clean.

Safe Step’s safety features might also be considered more-than-complete: in addition to the standard walk-in tub offerings, such as slip-resistant floors and seats and in-tub grab bars, Safe Step tubs come with a 4-inch entry threshold, one of the lowest in the industry. Also standard is an anti-scald system that automatically keeps the water temperature at a safe and comfortable level. Where Safe Step doesn’t hit the highest standard is in its construction: while they do come standard with a quick-drain function and a fast-fill faucet, Safe Step tubs have a gelcoated fiberglass shell instead of the more durable (though also more expensive) acrylic shell, and have a frame is made of aluminum rather than steel. The tub also fails to offer an outward-opening door model, making it much less accessible for those in wheelchairs. Still, Safe Step’s walk-in tub is priced to put it in line—or even a little below—with its competitors’ fully featured models, making it potentially a good value for those who want or need a walk-in tub that provides a full range of therapeutic benefits.

“After my mother’s fall we purchased a tub through this company. They were great to work with and she loves it!”

via bestcompany.com

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OVERALL RATING
9/10
FEATURES
8/10
CONSUMER REVIEWS
9/10
PRICE & WARRANTY
9/10

Even those who want or need an occasional bath may, like the rest of us, prefer the convenience and speed of being able to take a shower. For those people, Safe Step’s Hybrid tub fills an important niche, and does so while still providing the fully featured therapeutic luxury of its walk-in tub model. In fact, the Hybrid is essentially the same as its walk-in tub, except with the addition of a shower package that includes a standard showerhead, a handheld, easy-grip showerhead, and a magnetically sealing shower curtain ready to install with its own curtain rod. Since the Hybrid comes with the standard full-size built-in seat, it’s probably not going to be a good choice for those who hope to share their bathing facilities with someone who wants an ordinary shower, but given its rich array of features—and given that some installers will add on the shower package at no extra cost—it does add value for those who want to add even more functionality to their walk-in tub.

We may receive a commission if you click certain product links below. This helps support our independent testing and research to provide free, unbiased product and service reviews for our readers. Learn More about our ad policies.

OVERALL RATING
9/10
FEATURES
8/10
CONSUMER REVIEWS
9/10
PRICE & WARRANTY
9/10

“Safe step is a great company and has a great lifetime warranty. My tub has been a big Help for me I was injured in a car wreak and when I returned home I was able to just step into my tub.”

via walk-in-tub-reviews.com

At A Glance

A checklist of standard walk-in tub features.

Our Rating
Safe Step Walk-In Tub4.3
Hybrid Tub4.3
Walk-In Shower4.4
Price*
Safe Step Walk-In TubStarting at $9000
Hybrid TubStarting at $9000
Walk-In ShowerStarting at $4000
Low Entry Threshold
Safe Step Walk-In Tub
Hybrid Tub
Walk-In Shower
Push Button Controls
Safe Step Walk-In Tub
Hybrid Tub
Walk-In Shower
Built-In Safety Bar
Safe Step Walk-In Tub
Hybrid Tub
Walk-In Shower
Textured Bath Surfaces
Safe Step Walk-In Tub
Hybrid Tub
Walk-In Shower
Wheelchair Accessible
Safe Step Walk-In Tub
Hybrid Tub
Walk-In Showeroptional
Spa
Safe Step Walk-In Tub
Hybrid Tub
Walk-In Shower
Whirlpool/Hydrotherapy
Safe Step Walk-In Tub
Hybrid Tub
Walk-In Shower
Chromatherapy
Safe Step Walk-In Tub
Hybrid Tub
Walk-In Shower
Aromatherapy
Safe Step Walk-In Tub
Hybrid Tub
Walk-In Shower

*Price can vary by supplier, and special deals are often available. Contact a supplier or installer for a personalized quote.

Features Rundown

Here’s a deeper dive into the features available in Safe Step walk-in tubs.

Ultra-Low Threshold (4”)
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Shower
Handheld Shower Wand
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Shower
Anti-Scald Technology
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Shower
Quick-Release Drain
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Showern/a
Heated Seats
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Shower
Push-Button Controls
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Showern/a
Floating Remote Control
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Showern/a
Textured Bath Surfaces
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Shower
Bidet
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Showern/a
Spa
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Showern/a
Whirlpool/Hydrotherapy
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Showern/a
Chromatherapy
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Showern/a
Rainfall Shower Head
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In Shower
Sliding Glass Door
Safe Step Walk-In Tub
Tub/Shower Hybrid
Walk-In ShowerOptional

Word on the Street

People seem to like Safe Step: online reviews are largely positive, and customers expressed happiness with the features provided and many commented that the tubs themselves were excellent at helping relieve minor aches and pains.

Safe Step’s customer support staff also got a lot of praise for every part of the process, from their free in-home consultation to their free installation. The installation teams were mentioned in particular: people were surprised by how clean the installers left their job site and how quickly they were able to get the job done.

“Safe Step sent a representative to our house that told us all about their product. Their installers were nice and we liked them. Everything went smoothly. I like the hydrating bubbles of the tub. I’m glad Safe Step is out there and I would recommend them.”

via consumeraffairs.com

Frequently Asked Questions

Safe Steps’ warranty is unmatched in the industry. They offer a lifetime warranty on every part of the unit, including the pumps and faucets, and the labor that goes into installation. The strength of their warranty is hard to beat, and marks another area in which Safe Step adds value to its fully-featured tubs and showers.


Price and Warranty

It’s not unusual for walk-in tub manufacturers not to publish their prices on their website, and Safe Step, which exerts significant control over the sale and installation of its units, is no exception. They do, however, offer a free on-site consultation to allow consumers to make an informed choice about which model and what size tub or shower will work best in their situation. The company also commonly offers a $1500 rebate on their units. And, finally, they offer something no other manufacturer can: consumer reviews do bear out that Safe Step manages to keep to its commitment to complete the installation of their tubs within a single day.

Safe Step tub prices do come in on the high end, as we’ve mentioned above. But they are best compared to high-end tubs from other manufacturers. What’s more, Safe Step’s warranty is unmatched in the industry. They offer a lifetime warranty on every part of the unit, including the pumps and faucets, and the labor that goes into installation. The strength of their warranty is hard to beat, and marks another area in which Safe Step adds value to its fully-featured tubs and showers.

Product
Price*
Walk-In TubStarting around $9000
Hybrid TubStarting around $9000
Walk-In TubStarting around $4000
Lifetime Warranty – Entire Tub, Plus Labor And Installation.
Walk-In Tub
Hybrid Tub
Walk-In Tub

“I did a bunch of internet searches to check on walk-in tubs and Safe Step struck me as a better company. They have a much better warranty on everything . . . The installation was quick. I thought it was gonna take a long time, but it only took them a day to get it done. I’ve had the walk-in tub for about two months now and my husband loves it for his legs because he’s disabled. The bubbles that help the circulation have really helped his legs. He has been more able to get around a little easier since using the Safe Step.”

Jacksonville, NC (via consumeraffairs.com)

Safe Step offers high quality walk-in tubs and showers at a higher price point than many of its competitors. They offer a solid lifetime warranty, however, and have also racked up a consistent record of customer satisfaction with their product, their installation services, and their customer service in general. What’s more, their standard package includes many features, including water massage and heated surfaces.