The Bottom Line
BrightStar offers a full range of home care services, but also specializes in higher-level care for people needing more help, or people dealing with particular issues. While their rates do tend to range slightly higher than average, they have a track record of quality that puts them on a par with their competitors. In short, for those looking for senior home care—and in particular for those who may need a higher level of care—it’s a good idea to contact your local BrightStar office.
BrightStar moved quickly to a franchise model since its creation: The company was founded in 2002 and began offering franchise opportunities to its owner/operators in 2005. By 2017, it had expanded to around 325 locations around the country, giving it a significant presence in the home care market. As a franchisor, BrightStar’s central office isn’t directly involved in the operation of each location, but it does provide guidance, set standards, and offer other support.
While no single office necessarily represents all of BrightStar’s locations, we did take a look at how caregivers in several different locations regarded the culture and quality of the office they worked for, and found that BrightStar offices, on the whole, came in about average compared their competitors in the eyes of their employees, with decent ratings on sites such as Glassdoor and Indeed, and with most employees surveyed (by the rating site Glassdoor) saying that they would recommend the company to their friends. Home care is a stressful occupation, however, and some employees did voice some complaints about scheduling and other administrative issues, but again, these complaints weren’t unusually frequent compared to the industry as a whole.