How Bay Alarm Medical and Philips Lifeline Compare

Updated: Jul 17, 2022 keeps our resources free by working as an affiliate partner with some companies mentioned on our site. These partnerships or the commission we may earn do not affect our opinions or evaluations of the products we mention. Our reviews are solely based on our research methodology and from input from our Advisory Board. Learn more about our ad policies.

Medical alert systems are devices designed to help you age safely in place. Companies like Bay Alarm Medical and Philips Lifeline are well-known providers of this kind of assistive technology. 

If you’re looking to feel a bit safer at home or find yourself worrying about what might happen during a potential fall, you may be interested in the best medical alert system on the market. 

According to one 2018 study, using a medical alert system helped improve quality of life and reduced the number of emergency department visits within a six-month period. 

A medical alert system can provide you with peace of mind and a greater feeling of safety, but with so many models available, it can be tough to figure out which option is right for you. 

Philips Lifeline and Bay Alarm Medical are two well-known brands that offer medical alert systems. Wondering which is the better choice between the two? Read on to learn more about each individual brand and their similarities and differences.

Finding In Home Care

Key Takeaways

  • Bay Alarm Medical and Philips Lifeline are medical alert system brands that offer both in-home and mobile options. 
  • Bay Alarm Medical is a more affordable option than Philips Lifeline, with plans starting at $24.95 per month. 
  • You don’t need to worry about long-term contracts and cancellation fees with either company. 
  • Options with fall detection are available from either Bay Alarm Medical or Philips Lifeline.

Overview of Bay Alarm Medical vs. Philips Lifeline

Bay Alarm Medical Starting $24.95 per month
Philips Lifeline Starting at $29.95 per month for the landline option Starting at $44.95 per month for the cellular option Starting at $49.95 per month for Mobile option with location technology
Upfront fee
Bay Alarm Medical No
Philips Lifeline $50 activation fee for all plans. $99.95 one-time device fee for the mobile plan
Bay Alarm Medical No long-term contract
Philips Lifeline No long-term contracts 30-day return policy
Add-on services (and specific costs)
Bay Alarm Medical Fall detection add-on for available $10 per month
Philips Lifeline No
Bay Alarm Medical
Philips Lifeline
Bay Alarm Medical Landline, cellular, and mobile
Philips Lifeline Landline, cellular, and mobile
Wall mount buttons
Bay Alarm Medical Yes (optional add on)
Philips Lifeline no
2-way communication
Bay Alarm Medical Yes
Philips Lifeline Yes
Battery life
Bay Alarm Medical Up to 3 days battery life (mobile)
Philips Lifeline Up to 5 days on single charge (mobile)
Bay Alarm Medical Waterproof wall and help buttons
Philips Lifeline Waterproof help buttons
Fall detection
Bay Alarm Medical
Philips Lifeline
Automatic fall detection
Bay Alarm Medical Optional
Philips Lifeline Yes, with the HomeSafe AutoAlert or mobile plan
GPS locator
Bay Alarm Medical Yes (mobile)
Philips Lifeline Yes (mobile)
Call center hours and location
Bay Alarm Medical 24/7/365, North America (Rexberg, ID and Ogden, UT)
Philips Lifeline 24/7/365, North America
Optional features
Bay Alarm Medical
Philips Lifeline
Bay Alarm Medical No
Philips Lifeline No
Extra wearables
Bay Alarm Medical Yes (optional add on)
Philips Lifeline No
Spouse monitoring service
Bay Alarm Medical Yes
Philips Lifeline No

Bay Alarm Medical Overview

If you’re in search of a medical alert system that provides quality and value, Bay Alarm Medical might be the pick for you. It’s also one of the only systems that comes with complimentary monitoring for your spouse. 

The brand offers several system options, including landline, cellular, and mobile systems. 

When you opt for a Bay Alarm Medical system, you won’t have to worry about cancellation fees should you wish you to cancel the service. You also have 30 days to return the product if you change your mind. 

The brand promises that it will not suddenly raise plan prices on you. Once you’re locked into a plan and price, your payment amount will always remain the same if no changes are made to your plan. 

Speaking of price, the cost of Bay Alarm Medical systems starts at $24.95 per month. Keep in mind, however, that plans with unique features, such as GPS locator technology, will cost a bit more. Plus, fall detection will be an extra $10 per month, which is something to consider if this feature is essential to you. 

Here’s an overview of the company’s offerings:

The Bay Alarm Medical in-home system is available with a landline or cellular connection.  All systems, including the home system, include 24/7 monitoring, waterproof help buttons, and 2-way communication with response center workers.

You can add optional fall detection for $10 to your monthly payment. Extra wall buttons are also available for an additional fee.

The on-the-go mobile system is equipped with a GPS help button.

You can choose from three plan options:

  • LTE
  • Mobile PLUS
  • Mobile 360

Bay Alarm Medical also offers an SOS smartwatch. It is priced at $29.95 per month and offers smart tracking for active individuals. It’s the only plan, however, that isn’t compatible with the brand’s automatic fall detection add-on. 

Philips Lifeline Overview

Philips Lifeline, or Lifeline by Philips, is part of the Connect America brand of medical alert system devices. Other Connect America brands include Medical Alert, Be Safer At Home, and others. 

Lifeline is a Connect America brand that charges customers an activation fee for services. It is also more expensive than other brands with comparable features. 

The medical alert systems, however, have the reputable Philips name behind them. The systems also come with the Philips Cares platform, which provides helpful tools for caregivers and family members.

Plans start at $29.95 for the landline option and $44.95 for the cellular system. 

Systems include a wearable help button—pendant or wristband—which has long-lasting batteries that Philips says it will replace as needed. 

Automatic fall detection can be added to both in-home plans for a slightly higher monthly fee. 

Philips also sells a mobile system called the GoSafe 2, which is priced at $49.95 per month and features location technology along with built-in fall detection. The $99.95 one-time device activation fee is the only downside of this device.

The one advantage of paying a device fee is that you own the device and don’t have to worry about returning it at a later date. 

Similarities and Differences Between Philips Lifeline and Bay Alarm Medical

Here’s an overview of the similarities between both services:

  • Both companies offer landline, cellular, and mobile systems.
  • Neither Philips nor Bay Alarm Medical requires you to sign long-term contracts.
  • Both companies offer 2-way communication and 24/7 response center services.
  • Both the Philips and Bay Alarm Medical mobile devices offer GPS locator technology.
  • Both brands offer waterproof wearable devices.
  • Neither company provides a free lockbox with purchase.

There are also some notable differences between Philips Lifeline and Bay Alarm Medical, among which include:

  • Philips Lifeline plans start at $29.95 and Bay Alarm Medical plans start at $24.95.
  • You’ll pay an activation fee for a Philips Lifeline medical alert system plan.
  • Bay Alarm Medical offers optional wall mount buttons, but Philips Lifeline does not.
  • The Philips Lifeline mobile system battery life is slightly better than the Bay Alarm Medical system.
  • Philips Lifeline doesn’t offer extra wearable devices.
  • Only Bay Alarm Medical offers spousal monitoring services. 

What Customers Are Saying About Both Brands

Reviews for Philips Lifeline products are typically positive. Several people comment that they like how the devices are reliable and provide peace of mind. A few people, however, reported issues with customer service, especially when attempting to replace lost or stolen devices.

Bay Alarm Medical reviews from customers are also positive. In fact, the brand has more than 7,000 favorable Google reviews.

A few complaints center around Bay Alarm Medical’s customer service, with lackluster experiences regarding ongoing and follow-up customer service. 

Bottom Line

Both Bay Alarm Medical and Philips Lifeline offer quality products. However, Bay Alarm Medical is the best budget choice of the two. 

Bay Alarm Medical is also a good option if you want to add additional monitoring services for your spouse or living partner. Also, unlike Philips Lifeline, Bay Alarm offers optional wall mount buttons to ensure you have full coverage throughout your home.

Why You Can Trust Us

You deserve the best products for a better quality of life. We strive to create honest, helpful reviews backed by firsthand shopping, testing, and research. Our content is medically reviewed and unbiased to help you choose the right medical alert system for you or your loved one. 

From more than 1,000 hours of research, we chose 11 of the top brands that we believe are the best medical alert systems. We did the following throughout our research process: 

  • Consulted with geriatricians and adult caregivers
  • Mystery shopped the brands
  • Surveyed medical alert system users
  • Tested various medical alert systems
  • Interviewed experts in the field
  • Read hundreds of verified customer reviews from trusted third parties such as Better Business Bureau (BBB) and Trustpilot


There’s a one-time activation fee of $99.95.

Pricing accurate as of May 31, 2022.

  • Was this Article Helpful ?
  • YesNo

Do you want to cite this page? Use our ready-made cite template.

Cite This Page


Coelho Steph. "How Bay Alarm Medical and Philips Lifeline Compare" Jul 17, 2022. Web. Sep 30, 2023. <>.


Coelho S. (2022, Jul 17). How Bay Alarm Medical and Philips Lifeline Compare.


Steph Coelho, "How Bay Alarm Medical and Philips Lifeline Compare," last modified: Jul 17, 2022,