Word on the Street
Consumer Reviews Rating 4/5
In order to find out more about local businesses, it’s sometimes useful to have a look at online reviews at sites like Yelp or Google. Such sites feature online reviews of home care agencies, but while it’s easy to find lots of reviews of a national company, you can’t be sure that the review you’re reading will give you any insight into the quality of your local home care franchise. If you look at enough reviews, however, it’s possible to get a broad view of the trends in quality and customer experiences across locations, and that can give you some sense of what to expect even though your local franchise is independently owned and operated.
In order to get that broad view, we surveyed 35 reviews of Nurse Next Door franchises around the country—a low number for us, but again an indication of the relatively low number of US locations franchised by the company. Nurse Next Door locations did quite well in these reviews—earning a weighted average of 4.9 out of 5 stars—and in addition, we noticed the following trends:
Caregivers Received A Lot Of Praise
Across the industry, positive caregiver reviews tend to outnumber negative reviews: this makes sense, because very few people become caregivers if they aren’t already interested in caring for people. Nurse Next Door scored right in line with its competitors in this regard: in the sample of reviews we surveyed, there were almost no reports of problems with caregivers, and many specific reports of their professionalism in providing care.
Staff In The Office
Especially for a company like Nurse Next Door, which prides itself on managing its clients’ cases and aims to provide consistent continuity of care, the quality of the administrative staff is crucial. In the reviews that we surveyed, Nurse Next Door’s office staff and administrative ability also came in for praise, with many reviewers specifically mentioning the owners of their local franchise for taking a personal interest and going the extra mile in caring for them or their loved ones.
Trust And Dependability
Reliability is also a crucial aspect of home care, and we look at reliability issues specifically as we survey online reviews. In this respect again, Nurse Next Door had a solid record: among their reviews, they scored a significant number of positive mentions of their caregivers’ dependability and initiative, with several family members of clients reporting that they felt they could rely on caregivers to provide needed care without prompting or asking.