Senior Helpers Review
No one moves into a retirement home or assisted living facility immediately upon reaching their retirement years, but these days more and more people are putting off such a move for as long as possible, choosing to stay in their own homes. The aging process can put obstacles in the way of such an approach, however, threatening a senior’s preferred lifestyle and the independence they desire. In order to overcome such challenges, home care companies like Senior Helpers provide caregivers that can help seniors maintain their independence for much longer, offering assistance with day-to-day tasks so that their clients can stay in their homes for weeks, months, or years into the future.
Based in Maryland and founded in 2001, Senior Helpers has been growing through franchising since 2005, and now has a substantial national presence with over 275 franchised locations. Each location is independently owned and operated, meaning that the quality of care at one location may not necessarily reflect the quality of care at another. Still, the central organization does influence operations at its franchises through things like establishing security and safety procedures, site selection, and on-the-job training of franchise owners. For that reason, it can be helpful to get an overview—and an inside look—at the company’s national operations to get clues about what one can expect from their local office.
In order to get that perspective, we turned to employment sites like Glassdoor and Indeed, and surveyed the reviews left there by current and former Senior Helpers employees. We found that Senior Helpers was pretty much on a par with its competitors in the industry, with ratings in the middle range, and just over half of the reviewers saying that they’d recommend the company to their peers seeking work.
Services and Offerings
Services & Offerings Rating 4/5
Senior Helpers offers a full complement of lower-level home care services, including companionship and medication reminders, light housekeeping and laundry, meal planning and preparation, help with shopping and other errands, and transportation.
As people grow older they often need help with day-to-day tasks such as grooming and bathing, eating and toileting, and other basic activities. Senior Helpers also offers assistance with these tasks, and can help with mobility around the home and provide care for those with Alzheimer’s or dementia. The company also offers care for those preparing for, or recovering from, surgery. Depending on the location, Senior Helpers can provide these services on a live-in or respite basis.
Senior Helpers offers care plans customized to the particular needs of the client, offering services in proportion to the client’s true needs. While locations do tend to charge a higher hourly rate for shorter visits, the company does not require a minimum visit length and makes shorter visits available around the clock, allowing the client to be more selective about their care schedule.
Senior Helpers also highlights its availability for seniors residing in or moving into senior living communities, providing a customized care plan for those who want a more personal touch, or who live in a facility that doesn’t offer the companion and personal care services they want. Concierge care can include move-in help and support for those on waiting lists, and can come as short-term services for people needing the most basic help.
Some seniors may decide they don’t need regular home care assistance, but may have family members concerned about their well-being and general health. For clients and families in such a position, some Senior Helpers locations offer a twice-a-month wellness check program in which caregivers visit with seniors to check on their health, provide companionship if needed, and report back to families and friends.