Word on the Street
Consumer Reviews Rating 5/5
Seniors Helping Seniors runs as a franchise, meaning that each location is independently owned and operated. For that reason, reviews of one location may not be an indicator of quality at the locations in your area. This makes it imperative to get a sense of the quality of care of your local office by asking for references and, ideally, asking to speak with current clients. Still, franchised companies tend to share standards, and will often have similar management structures throughout the organization. Because of this, it’s sometimes useful to get an overview of a company by surveying online customer reviews of locations around the country. We did this with over 100 online reviews of Seniors Helping Seniors and found that the company had one of the best track records of all those we reviewed, with customers giving the company’s locations a weighted average of 5 out of 5 stars. Among these largely positive reviews we noticed the following trends:
Home care customers tend to appreciate the front-line employees they interact with, and the clients of Seniors Helping Seniors are no exception. While the company focuses on lower-level care, it’s still notable that, among the reviews we surveyed, we saw no complaints about the quality of care clients received. People also praised the company for the help they received with items like home repairs and other things outside the ordinary scope of home care.
Office Staff And Administration
We did note some issues with administration, a few complaints about scheduling and concerns about whether clients had gotten compatible caregivers. The vast majority of clients, however, reported satisfaction with the office staff they met, and several reviewers specifically praised the local owner/operators for taking a hand in their cases.
Trust And Dependability
Reliability is key in home care, of course, and overall Seniors Helping Seniors got high marks in this category as well. As noted above, there were some specific instances where people had problems with scheduling—with caregivers who didn’t show up when expected, for example—but overall, clients expressed gratitude for the care they received, and several expressed satisfaction with the caregivers’ ability to work unsupervised.