Word on the Street
Consumer Reviews Rating 5/5
As mentioned above, Touching Hearts at Home operates as a franchise, with each individual local office independently owned and operated. It’s crucial to keep this in mind as you look into your local office, because your local owner/operator can make a huge difference in the quality of care provided (making it essential, too, to get references and get in touch personally with current clients).
National companies do, however, exert some influence over their franchises, steering their hiring practices and their security and safety procedures, and providing training to franchise owners. For that reason, trends across franchises can sometimes give clients and their families an idea of what to expect from their local office. In order to get a sense of these trends, we surveyed more than 100 online customer reviews of Touching Hearts locations, and found that the company came out very well, with a weighted average rating of 4.9 stars out of 5, and with the following trends apparent:
Deep appreciation for caregivers: Across the industry, most reviewers express appreciation for their caregivers. Regardless of the company they work for, the vast majority of caregivers do the work they do because they want to help people. Even so, Touching Hearts caregivers stand out, with almost no clients expressing disappointment or unhappiness with their caregivers among the reviews we tallied.
Office staff and administration: Among over 100 reviews, we only encountered a couple that had a problem with the office staff or administration they worked with. At the same time, many administrators came in for specific praise for their management of the client’s care and for being accessible to people concerned about the care being received by their loved ones.
Trust and dependability: In a similar vein, the reviews we tallied had very few complaints—and plenty of compliments—for the trust and dependability of Touching Hearts’ caregivers, with several reviewers mentioning how they could rely on their caregivers to take on tasks without direction and relatively few clients expressing dissatisfaction with their caregivers’ punctuality or ability to do the work required.