Eargo Hearing Aids Review: Costs, Models, and Features

Updated: Aug 24, 2022
Medically Reviewed by

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About Eargo

When Eargo hearing aids first arrived on the scene, they were a game-changer for people with hearing loss. Not only were they less expensive than traditional hearing aids, but they were also practically invisible when worn. By addressing cost and discreteness, Eargo was able to address the two most significant hurdles that keep people from getting hearing aids. 

“One of the biggest obstacles to people getting a traditional hearing aid is the misconception that they’re just for old people. That’s not true,” said Dr. Joshua Sappington, an otolaryngologist based in St. Louis, Missouri. Dr. Sappington said, considering that today’s hearing aids are practically invisible, there’s no reason for people to avoid buying them for fear of looking old. 

Eargo hearing aids were designed by an ENT (ear, nose, and throat) surgeon who modeled them after fishing flies. This unique design provides comfort, natural sound match and quality, and optimum air flow within the ear canal.

Eargo Hearing Aid Review

Eargo hearing aids are one of the best hearing aids for people with mild to moderate hearing loss because of its accessibility and affordability. Eargo hearing aids are sold directly to the consumer. You don’t need to see an audiologist or have an audiogram to purchase Eargo hearing aids.

Additionally, each hearing device is practically invisible, as they’re worn completely in the ear canal. The customizability of Eargo hearing aids is also a benefit, as there are four models—three of which connect to an app that allows for further personalization. If for any reason someone is not satisfied with their hearing aid, they can return it within 45 days for a full refund.

Key Takeaways

  • Eargo hearing aids are sold online, directly to the consumer.
  • When purchasing hearing aids by Eargo, you don’t need to see an audiologist.
  • Models from this brand can be half the cost of traditional hearing aids.
  • Eargo hearing aids are only for people with mild to moderate high-frequency hearing loss.
  • Eargo hearing aids are worn completely in the ear canal and are practically invisible.
  • Eargo 5 and Eargo 6 can be programmed on the go through the Eargo app from your cell phone.
  • Eargo Neo HiFi can only be programmed through the app when they’re in their charging cases.
  • Eargo Max cannot connect to the app.

Pros and Cons of Eargo Hearing Aids

Eargo hearing aids aren’t perfect, and they won’t be right for everyone. Here are some pros and cons of the brand.

Pros

  • Around half the cost of traditional hearing aids

  • Significant discounts for veterans or active military members

  • Hearing test adjusts readings for headphone types

  • Nearly invisible

  • Comfortable to wear

  • Free, nonworking hearing aids to try on, prior to purchase

  • Remote adjustments and fine-tuning

Cons

  • No Bluetooth streaming

  • Can’t connect to the Eargo app directly from your hearing aids

  • For mild to moderate hearing loss in the high-frequency range

  • Doesn’t handle sweat or very humid environments well

  • No tinnitus-masking

  • Daily cleaning needed for optimal performance

  • Common feedback or squealing problems

Compare Eargo Hearing Aid Models

Features
Cost
Eargo 6$2,950. Financing starts at $94 per month.
Eargo 5$2,450. Financing starts at $78 monthly.
Eargo Neo HiFi$1,950. Financing starts at $90 monthly.
Eargo Max$1,450. Financing starts at $70 monthly.
Type Of Hearing Aid
Eargo 6Completely in the canal (CIC)
Eargo 5Completely in the canal (CIC)
Eargo Neo HiFiCompletely in the canal (CIC)
Eargo MaxCompletely in the canal (CIC)
Type Of Hearing Loss
Eargo 6Mild to moderate hearing loss in the high-frequency range
Eargo 5Mild to moderate hearing loss in the high-frequency range
Eargo Neo HiFiMild to moderate hearing loss in the high-frequency range
Eargo MaxMild to moderate hearing loss in the high-frequency range
Rechargeable Battery?
Eargo 6Yes
Eargo 5Yes
Eargo Neo HiFiYes
Eargo MaxYes
Bluetooth Streaming?
Eargo 6No
Eargo 5No
Eargo Neo HiFiNo
Eargo MaxNo
Customization
Eargo 6Yes
Eargo 5Yes
Eargo Neo HiFiYes
Eargo MaxYes
Water-Resistant (Not Waterproof)
Eargo 6Yes
Eargo 5Yes
Eargo Neo HiFiYes
Eargo MaxYes
Telecoil
Eargo 6No
Eargo 5No
Eargo Neo HiFiNo
Eargo MaxNo
Directional Microphones
Eargo 6Yes
Eargo 5Yes
Eargo Neo HiFiYes
Eargo MaxYes
Noise Reduction
Eargo 6Yes
Eargo 5Yes
Eargo Neo HiFiYes
Eargo MaxYes
Processing Channels
Eargo 6 16 Channels
Eargo 5 16 Channels
Eargo Neo HiFi 16 Channels
Eargo Max 16 Channels

Models Offered

Eargo manufactures four hearing aid models. All Eargo hearing aids are designed specifically for people with mild to moderate hearing loss in the high-frequency range. If you have trouble hearing high-pitched sounds, such as birds chirping or children speaking, you may have high frequency hearing loss.

In this Eargo hearing aid review, we will cover each of the four hearing aid models.

  • Cost – $2,950 per pair
  • Type of hearing aid – Completely in canal (CIC)
  • Type of hearing loss – Mild to moderate hearing loss in the high-frequency range
  • Rechargeable battery – Yes
  • Bluetooth streaming – No

Eargo 6 has taken Eargo 5’s spot as the newest hearing aid from Eargo, but both models are slimmer and smaller compared to Eargo Neo HiFi and Eargo Max. Eargo 6 features the same silicone petal ear tips as Eargo 5. This design makes the hearing aids more comfortable for wearers (confirmed by Dr. Magann Faivre, our medical reviewer) with smaller ear canals and comes in two styles: closed or open petals. 

Eargo 6 automatically adjusts to high and low volume environments with the Sound Match feature. It also identifies and reduces background noise so you can hear your conversations more clearly. 

Another new feature is the voice and audible cue indicator, which allows you to hear cues within your hearing aids that indicate when you change the volume or enable a program. Dr. Magann Faivre told us, “These voice prompts in the Eargo 6 are a big upgrade from their previous hearing aid models. Having a voice (instead of a beep) tell you exactly what program you’re on or what change you made makes a big difference.”

Eargo 6 hearing aids are water-resistant for up to 30 minutes at a depth fewer than three feet. Dr. Magann Faivre said she hopes this will help resolve Eargo’s humidity issue. The Eargo 6 models also rechargeable hearing aids and contain a custom lithium-ion micro-battery that lasts up to 16 hours. The portable charging case can hold a charge for three days using an induction charger, which works better than Eargo’s previous chargers that required contact with the hearing aids to charge. (The problem with contact chargers is that over time, debris builds up on them and they stop charging).

Financing is available for as low as $94 per month for 36 months, with a 45-day return policy. You’ll also receive a two-year warranty covering unlimited repairs and one-time coverage for lost or damaged hearing aids, as well as lifetime access to support from personal hearing professionals. 

How did the Eargo 6 perform compared to previous models?

Dr. Magann Faivre told us, “Eargo 6 had a decent first fit algorithm for mild-to-moderate hearing loss when it was measured by Real-Ear Measurements (REM). The previous models notoriously underfit for high frequencies. The Eargo 6 also has a microphone cover to help keep earwax from plugging it up, which will keep the sound clearer and louder for longer.

“Also, the Eargo 6 has a better app that allows for more fine tuning adjustments than the previous models. So, if someone did perform REM on them, more adjustments could be made to adjust gain if needed.”

  • Cost – $2,450 per pair
  • Type of hearing aid – Completely in canal (CIC)
  • Type of hearing loss – Mild to moderate hearing loss in the high-frequency range
  • Rechargeable battery – Yes
  • Bluetooth streaming – No

Eargo 5 shares similar design features with Eargo 6 as one of Eargo’s smallest hearing aids. It was the first Eargo hearing aid model to feature the innovative petal design for a more comfortable, high-quality hearing aid. 

Eargo 5 hearing aids connect to the Eargo app through your cell phone. The app has four preset settings, called sound profiles, that you can choose from. You can also use the app to personalize your hearing settings and environments.

Eargo 5 has a lithium-ion rechargeable battery. It comes with a contactless charger case that uses magnets instead of pins to hold your hearing aids in place. Each charge provides up to 16 hours of use.

Eargo 5 also comes with access to lifetime remote support from Eargo’s team of hearing professionals. There’s also a two-year warranty that covers unlimited repairs and one-time loss or damage.

You can return the Eargo 5 within 45 days for a full refund.

Like all Eargo hearing aids, you can request a free sample of non-working Eargo 5s before you buy in order to gauge how they fit and feel.

  • Cost – $1,950 per pair
  • Type of hearing aid – Completely in canal (CIC)
  • Type of hearing loss – Mild to moderate hearing loss in the high frequency range
  • Rechargeable battery – Yes
  • Bluetooth streaming – No

By providing optimum levels of wind noise reduction, Eargo Neo HiFi hearing aids produce a natural sound experience throughout multiple listening environments.

Each hearing aid is held in place by medical-grade silicone fibers called flexi tetrapalm eartips. These fibers let your hearing aids float in place while letting in air and natural sound. However, our medical reviewer told us they are less comfortable than the upgraded petals on the Eargo 6, and they also have more potential for feedback.

Your hearing aids will come with several sizes of tetrapalms. Other accessories include a charger case, USB cable and plug, wax guard, and cleaning brush.

Eargo Neo HiFi hearing aids can be adjusted while they’re in their charging case by connecting via Bluetooth to the Eargo app. The app can be used to fine-tune your hearing environments, with or without support from a hearing specialist.

Eargo Neo HiFi comes with lifetime remote support from Eargo’s team of hearing professionals.

They can be returned within 45 days for a full refund. They also come with a one-year warranty that covers unlimited repairs and one-time loss or damage.

How did the Neo HiFi perform compared to other models?

Our medical reviewer said, “Feedback [is] common [with the Neo HiFi] except with mild high-frequency hearing losses. Even then, some ear canal shapes still had feedback. The main reason is because the microphone and speaker/receiver are so close to each other because the hearing aid is so small.

“Think about when you hear someone on stage with a microphone walk near a speaker and that loud squeal occurs. The same concept is true with the mic/speaker setup in hearing aids.”

  • Cost – $1,450 per pair
  • Type of hearing aid – Completely in canal (CIC)
  • Type of hearing loss – Mild to moderate hearing loss in the high frequency range
  • Rechargeable battery – Yes
  • Bluetooth streaming – No

Eargo Max is Eargo’s least expensive hearing aid. They are designed to amplify speech while reducing background noise.

They’re held in place by fiber eartips that allow natural low frequencies to enter the middle ear while amplifying mid and high frequencies.

Like Eargo’s more expensive models, these hearing aids come preprogrammed with four listening profiles you adjust by tapping your ear. Unlike the others, they don’t connect to the Eargo app.

Eargo Max comes with multiple sizes of flexi fibers and flexi domes. They also come with a charging case and other accessories.

Eargo Max hearing aids can be returned within 45 days for a full refund. They come with a one-year warranty that covers unlimited repairs and one-time loss or damage.

Once you order your Eargo hearing aids, they should arrive at your door within three-to-five days.

How much do Eargo hearing aids cost?

Eargo hearing aids range in cost from $1,450 to $2,950 per pair. Hearing aids go on sale periodically and may cost less at certain times of the year.

Monthly payment plans that include interest charges are also available. Eargo offers one- or two-year financing options through Bread Financing.

If you choose, you can use your Health Savings Account or Flexible Spending Account to purchase Eargo hearing aids.

Eargo is not covered by most insurers, including Original Medicare (Part A and Part B). If you have a Medicare Advantage (Part C) plan, you may have full or partial coverage for Eargo hearing aids. Check your plan to be sure.

The Eargo App and Accessories

The Eargo app works with the Eargo 6, Eargo 5, and Eargo Neo HiFi (but not the Eargo Max).

Eargo6 open box and accessories

The Eargo 5 and Eargo 6 can connect to the app from a smartphone or tablet. The app can be used to fine-tune the hearing aids while they’re in your ears. You can adjust the volume in one or both ears, plus change the noise filter settings.

The Eargo Neo HiFi connects to the app via Bluetooth through the company’s chargers.

When your hearing aids are in the charger, they can receive updated settings that you have made. They can also receive updated settings made remotely by Eargo’s hearing professionals.

The app contains four programs you can switch between. They are:

  • Normal
  • Restaurant
  • TV
  • Music

Each program can be fine-tuned to your specifications within the app.

Other accessories you can purchase separately include snap on, snap off petals and flexi dome tips in various sizes and styles.

A wax guard replacement tool that is compatible with the Eargo Max and Neo HiFi can also be purchased separately (whether with Eargo or most hearing clinics). If you have Eargo 5 or Eargo 6, you can also purchase mic caps that protect your hearing aid’s microphone.

Eargo Hearing Aids Customization

Eargo 6, Eargo 5, and Eargo Neo HiFi can be customized through the Eargo app. You can use the app to change programs, reduce background noise, and modulate volume.

Eargo6 and Eargo App

Each Eargo device comes equipped with four distinct sound programs. With Eargo’s Sound Match technology, your hearing aids will automatically remember the program you prefer. Program changes can be made manually by tapping twice on your ear. 

About tap control, our medical reviewer said, “The tap control system doesn’t work that well in all Eargo models. I’ve found [it] doesn’t activate reliably when you want it to and will activate when you don’t, such as itching your ear.”

Customer Service and Satisfaction

Eargo reviews on customer service and overall satisfaction are mixed. Some users report less than satisfactory results from Eargo when their hearing aids stop working efficiently. Others find Eargo hearing aids long lasting and powerful.

Eargo’s more recent models, the Eargo 5 and Eargo Neo HiFi, tend to get the most positive customer feedback for noise cancellation and overall sound quality.

Comparing Eargo to Other Brands

Brand
Eargo
Cost$1,450 – $2,950
Types of Hearing AidsCompletely in the ear canal
Hearing LossMild to moderate in the high frequency rage
Phonak
CostVaries by seller, range from $1,550 – $7,000
Types of Hearing AidsBehind the ear, receiver in canal, in the ear, completely in the canal, custom shell
Hearing LossMild to profound
Lively
Cost$1,350 – $1,900
Types of Hearing AidsReceiver in canal
Hearing LossMild to moderately severe
Starkey
CostVaries by seller and services provided, starting at $3,000
Types of Hearing AidsInvisible in canal, in canal, completely in the canal, in the ear, behind the ear, receiver in the canal
Hearing LossMild to profound

Eargo Online Hearing Test

If you think you have hearing loss, you owe it to yourself to have your hearing checked and to get hearing aids if needed. According to Dr. Sappington, hearing loss has been linked to cognitive deficits and is recognized as a risk factor for dementia. In fact, it’s the #1 modifiable risk factor for dementia.

“Hearing loss is a complex interplay of genetics and other factors. If everyone in your family has hearing loss, chances are you will too. I see 80-year-olds with great hearing, and 50-year-olds with poor hearing,” he says. Correcting hearing loss as early as possible helps to keep the brain stimulated, reducing that risk.

Luckily, Eargo offers a free online hearing test that can help you uncover your level of hearing loss. While we still recommend seeing an audiologist or other type of hearing professional for a full exam, Eargo’s test can be a great starting point on your hearing journey.

A screenshot of Eargo's online hearing test listening device selection screen.

Eargo’s screening starts with set up questions, including what headphones you’re going to use for the test. It also asks you to set your device volume to 50%, which is different than some other online tests that use 100% volume.

A screenshot of Eargo's online hearing test set up with the words "Set your device volume to 50%."

Eargo’s test also differs from others by asking you to rub your hands together for 10 seconds before beginning the test. This was an unusual step we’d never seen before, but Eargo says it helps set a consistent volume level for the test.

A screenshot of Eargo's online hearing test instructions for initial set up through hand rubbing.

After that, the test will begin. You’ll hear a series of tones of various frequencies at different volume levels through your headphones. When you hear a tone, you’ll press the orange button that says, “I hear that.” The screening starts with your left ear, then moves to your right ear.

A screenshot of Eargo's online hearing test screening process of the left ear.
A screenshot of Eargo's online hearing test screening process for the right ear.

After that, Eargo asks a series of questions about your hearing issues. These include misunderstandings, any trouble hearing TV or conversations, and even embarrassment you might have been feeling about your hearing loss.

A screenshot of Eargo's online hearing test survey question about misunderstandings.

After the survey, Eargo requires you to submit your first name, last name, email address, and phone number before showing your results. We think a phone number is unnecessary, but it’s required to get Eargo’s screening results (and Lexie requires the same info with its hearing test).

A screenshot of Eargo's online hearing test hearing simulator.

One thing we loved about Eargo’s test is it offers a hearing simulator. This experience simulates how your hearing could improve in various situations with a hearing device. While we don’t know how much this experience was based on our own unique hearing loss, it was still an interesting aspect of Eargo’s screening.

A screenshot of Eargo's online hearing test results screen showing hearing loss on a scale of 1-5, with 1 being normal hearing and 5 being severe hearing loss.

Your hearing loss results use a simple, easy-to-read bar on a 1-5 scale. It also suggests potential situations you might have found yourself in due to hearing loss and asks if they sound familiar. Eargo then recommends a hearing device based on your level of hearing loss.

Eargo’s test took us about 10 minutes, which is longer than other online hearing tests we’ve taken. That’s because Eargo’s set up time takes a bit longer, and its survey has more questions than some other screenings.

You won’t see a visual audiogram of your hearing loss like you will with MDHearing’s test, and you also won’t get an in-depth look at your hearing loss per frequency level like with Lively’s test. However, we really liked Eargo’s screening for its tone testing and recommend it for anyone who wants a solid starting point with a free online test.

What to Consider Before Buying Hearing Aids

If you need hearing aids, consider the type of hearing aid that will work best for you and your budget. Technological levels are also important to consider. Many hearing aids have Bluetooth connectivity for streaming and lots of technological bells and whistles.

If you are comfortable with technology, you may find this appealing. If you prefer a simpler approach, a hearing aid like the Eargo Max may be a great fit for you. It’s also worth noting that you’ll need good dexterity and vision to use small hearing aids like the Eargo devices.

Eargo Hearing Aid Customer Reviews

Eargo has an A+ Better Business Bureau rating. However, the company only has a 2.49 out of five-star customer review rating on the site. Currently, 100 percent of Eargo’s TrustPilot ratings are either poor or bad.

Eargo is also currently under an insurance fraud investigation by the Department of Justice.

Even though their customer ratings on many sites are on the low side, Eargo has many positive customer reviews on BBB’s website and on other consumer review sites. For example:

“I purchased Eargo 5 hearing aids little more than one month ago, selected because the product appeared to represent the latest in current hearing science combined leading edge hardware/software technology. I have not been disappointed. After 30+ days, I must add superior customer service and technical support to my “outstanding” list. I believe Eargo and Eargo 5 technology **** serve to disrupt the hearing aid marketplace, bringing lower cost, powerful and flexible hearing aid devices to the hearing aid public. If you can read and follow simple directions you are a prospect for Eargo hearing aid devices.”

Stan G. – BBB.org

“This is my first hearing aid and it’s been a total game changer! I knew I had terrible hearing but I never did anything about it until my daughter finally forced me to get help.”

“I got a free audiogram at my doctor’s office and it confirmed that I have high frequency hearing loss.”

“Once I saw my audiogram and discussed it with the doctor, it was clear that I needed to find a solution. I researched options at a clinic, Costco and Eargo. I knew I didn’t want a traditional or visible design. I was hesitant about Eargo but with the 45-day return policy I figured it was worth a try.”

“Thankfully, Eargo has worked great for me! The sound quality is clear and I did most of the setup on my own. I had an initial call with an Eargo rep to make sure I was best utilizing the app and my device. I did learn that hearing aids require consistent cleaning (daily is recommended). I was skeptical on if this was truly needed for me but after my first few cleanings, I could see how much wax builds up and have now made this an on-going routine.”

“Being able to truly hear has shown me how many things I’ve been missing. It was a bit overwhelming at first, but the Eargo rep warned me this would be the case and we’ve discussed a few times about the adjustment period and what to expect. I’m already getting used to my full hearing and love that I no longer feel strained to keep up with the conversations around me.”

Thomas – Amazon

“I first bought my Eargo hearing aids because I was tired of the expensive “behind the ear” ones I had been using for several years and I was hopeful of improving my hearing without wearing such noticeable hearing aids. I picked Eargo because of their excellent 2 year warranty and 45 day money back return policy. When I received my Neo in-ear hearing aids I was impressed at how discreet, dependable, high-tech they were. One feature that is great is that they recharge in their case so I had bought my last hearing aid battery. Eargo hearing devices and accessories are not the least expensive on the market but that is easily offset by their outstanding customer service. I am so happy with my decision to switch to Eargo hearing aids. They are comfortable, almost invisible and they stand behind their product with excellent customer service.”

Timothy H. – Amazon

Why You Can Trust Our Expert Review

We based our Eargo hearing aid review on the following criteria:

  • Price
  • Need for audiologist care
  • Warranty
  • Customer satisfaction
  • Special features
  • Comfort and fit
  • Reliability
  • Customization
  • Discreteness

The AgingInPlace.org team researches, analyzes, and tests health products to help older adults make better decisions as they age. Our reviews are unbiased and follow a strict methodology.

Our content is medically reviewed by independent experts in each specific field. These experts are not affiliated with any specific health brands and are practicing medical professionals who help older adults and others find the best products for them. We cater our reviews based on the findings and recommendations of these medical experts. 

We’ve spent collectively more than 5,000 hours conducting in-depth research on hearing aids. Throughout this process, we did the following:

  • Engaged in ongoing independent research
  • Consulted with independent audiologists
  • Consulted with geriatric care experts
  • Mystery shopped the brands
  • Surveyed hundreds of hearing aid users
  • Tested various models of hearing aids
  • Interviewed experts in the field
  • Read thousands of verified customer reviews from trusted third parties such as Better Business Bureau and Consumer Reports

See our full Hearing Aids Ratings Methodology

Bottom Line

Eargo hearing aids are nearly invisible and less expensive than most other hearing aid brands. They only correct mild to moderate hearing loss in the high-frequency range.

Their small size eliminates their ability to stream media and phone calls via Bluetooth. Several models are able to connect to the Eargo programming app, either through a smartphone or through their charging case.

Eargo gets mixed reviews from users, ranging from excellent to poor. Their more recent models tend to get the highest marks for sound quality and noise reduction.

Frequently Asked Questions

Original Medicare does not pay for hearing aids, including Eargo hearing aids. If you have a Medicare Advantage (Part C) plan it may pay for your hearing aids. Check with your plan to be sure.

WRITTEN BY

Corey Whelan is a writer, health care professional, and Brooklyn, New York native. She is a reproductive health advocate who has helped countless patients through the trials and triumphs of infertility and adoption over the past 25 years. Corey's passion is sharing her knowledge of health and wellness through her writing, and no topic is off limits. She's mom to two grown children and two rescue dogs who captured her heart.

MEDICALLY REVIEWED BY

Dr. Magann Faivre is an audiologist with a passion for being active in audiology organizations, particularly concerning advocacy, patients’ rights issues, and teaching student leadership. She intimately grew up around hearing loss and empathizes with patients when discussing their hearing journey. She is dedicated to creating a positive and integrative hearing healthcare experience so patients leave informed and confident. Dr. Magann Faivre currently serves on The Audiology Project’s Board of Directors and on Northern Illinois University’s Advisory Board. She is a longstanding fellow of the American Academy of Audiology and Academy of Doctors of Audiology.