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Updated onJun. 09, 2022

Alert1 Medical Alert System Review

Key Takeaways

  • Alert1 offers three different packages that can fit your medical alert system needs.
  • Alert1 provides 24/7 technical assistance and general assistance Monday-Friday from 9 a.m. to 6 p.m. in 190 languages.
  • Response times for Alert1 are generally fast.
  • There are many accessories and medical services offered for all available Alert1 packages.
  • Some customers have reported problems with canceling service plans and returning equipment for refunds.

Overview

Alert1 Logo

Alert1 has been in the medical alert device business since 1988. The company boasts support for 190 different languages at the monitoring center it partners with, which is open around the clock. Besides offering three different medical alert plans, the company offers many different options for accessories. Those options can be expensive, and some reviewers of the system have reported problems with returning equipment and canceling contracts. So, how does Alert1 compare to the best medical alert systems? Here’s a breakdown of what the company offers and what those plans do.

Alert1 Plans

Alert1 offers three different plans: In-Home, which is an at-home medical alert system; On-the-Go (formerly known as the Alert1 Kelsi Mobile Medical Alert), which is a mobile medical alert system; and the On-the-Go + In-Home + Fall Detection Bundle, which combines features of the In-Home and On-the-Go packages plus additional fall detection.

This is the base plan offered by Alert1. It’s a traditional medical alert system that works through a landline. It consists of a base station with an emergency button and a speakerphone that can pick up a call from 600 feet away. It also includes a medical alert pendant with its own emergency button that is waterproof and can be used by someone with a pacemaker. It has a backup battery that can be used for 24 hours if there is a power failure. To use it, you press the button and tell the operator who to call first, whether emergency responders or friends and family members.

This is the same as the In-Home plan, with the addition of a fall protection package and a fall detection button. It does not require a landline, although it can work with one. Alternatively, it can work through just a cellular connection.

This is a mobile system that works by connecting to cellular networks. The medical alert pendant has a two-way talk feature, and Alert1 says that it is as loud as a traditional cell phone. It is also waterproof, and the battery can last for five days before having to be recharged.

As you may have guessed, this is the mobile system with the addition of mobile fall detection. It uses both Wi-Fi and a cellular connection. The pendant also uses GPS to locate the wearer in an emergency.

This bundle combines the features of the In-Home and On-the-Go medical alert systems. It can work with either a landline or a cellular connection.

Alert1’s Wristwatch medical alert has a built-in speaker and an SOS feature that will connect you to the emergency service. It is waterproof and comes with both a pedometer and a weather notification app. The watch must be purchased separately and has a one-year limited warranty.

Alert1 Pricing

Elderly couple calculating

The Alert1 In-Home plan starts at $19.95 per month, and accessories can be added for an additional cost. The On-the-Go plan starts at $39.95 per month. The On-the-Go + In-Home + Fall Detection Bundle costs $49.95 per month. Each of those prices are per month when pre-paying for a 10-month plan.

If you choose a plan with the On-the-Go Wristwatch, you must pay $179 for the watch itself. Fall detection is not available with the wristwatch.

There are month-to-month plans available, but the fees for those can be somewhat higher. All plans for the Alert1 medical alert system may have a one-time activation fee depending on the current promotion.

Alert1 Add-ons

One thing that makes Alert1 different from many other personal emergency response systems is the many add-ons that it offers. We have listed some of them below:

  • Wall-mounted emergency button—This button can be placed on the wall in an area where an older adult may have a medical emergency, like the bedroom or the bathroom. All the user has to do is push the button in order to reach the emergency contact center. It costs $39.95.
  • Emergency lockbox—This is a shatter-proof lockbox that can hold up to five keys that will allow emergency personnel to use to enter your home if you are incapacitated. It costs $39.95.
  • Surge guard—Just like a surge protector for other electronics, this fits over an electrical outlet and will keep your system safe in case of power outages and power surges. It costs $19.95.
  • Fall detection pendant—This pendant is compatible with Alert1’s various systems and offers fall detection as well as a wearable button that connects you to the emergency center. It costs $29.95. A mobile fall detection pendant is also available for $39.95.
  • Pax plus classic wristband—This is a silicone wristband that offers additional fall detection benefits when used with In-Home or On-the-Go Fall Detection systems. It costs $29.95.
  • Alarm bracelet—This is a medical bracelet with a help button that connects you to the 24/7 command center. It works wirelessly and doesn’t require a Wi-Fi or cellular connection. There is also a pendant version available. Both features cost $19.95.
  • Kelsi protective case and belt adapter—This is a carrying case with a Velcro belt attachment for the On-the-Go medical alert system. It costs $9.95.

Alert1 Health and Safety Features

In addition to the accessories listed above, the following health and safety features can be added to the Alert1 medical alert system:

  • Medication reminder and organizer—There can be up to four programmed medication reminders per day. The medication dispenser holds 28 doses. It costs $149.95.
  • Smoke detector—This monitored smoke detector offers 24/7 coverage at 95 decibels at one meter. It can send a signal even if there is no phone, and it has a battery life of three years. It costs $10 a month per detector purchased.
  • Voice extender—Intended for multiple story homes, this uses the home landline to extend the range of the two-way speaker on the base. It costs $99.

Alert1 Customer Support

Alert1 offers technical support 24/7 at 866-581-4540. For general assistance, customers can call 855-953-0766 ext. 2 Monday-Friday, 9 a.m. to 6 p.m. EST.

Installation and Setup

Where to Plug-in

Setting up the Alert1 medical alert system is fairly simple. If you have the landline option, you must plug the base unit into an outlet and plug the phone cord into an available phone jack (this must be a traditional landline jack). The In-Home cellular unit simply needs to be plugged in. The mobile alert is made ready by plugging in the charging cradle and placing the device into it.

Pros and Cons of Alert1

Pros
  • Alert1 offers several different plans that can be used in or outside the home.

  • Most Alert1 medical alert systems work on a cellular network and do not require a landline.

  • A long-term contract is not required.

  • GPS, Wi-Fi, and cellular connections help with fall detection.

  • 24-hour support is available in 190 languages.

Cons
  • Alert1 does not offer caregiver portals.

  • Options are pricier than many alternatives.

  • Some users have found the wearable button to be bulky and awkward.

  • If you return the system, you must pay the shipping cost, and some users have reported problems with receiving refunds and canceling contracts.

  • The system cannot work on a Voiceover Internet Protocol (VoIP), which is what users with a TV/phone/internet bundle usually have.

  • The many accessory options can be confusing.

How Alert1 Compares to Other Medical Alert Systems

If Alert1 doesn’t seem to be the choice for you, here are some of the other best medical alert systems with fall detection that you can choose from:

  • Medical Guardian—Medical Guardian offers both at-home and on-the-go medical alert options. It also offers optional fall detection.
  • Bay Alarm Medical—Bay Alarm Medical’s system is one of the least expensive with a cost of $21.95 for an at-home system and a cost of $29.95 for an on-the-go system.
  • MobileHelp—Mobile Health is a system designed for at-home use. It offers a mobile tablet option that comes with medication reminders, caregiver tracking, and various games designed to keep the mind sharp.
  • LifeFone—LifeFone offers an on-the-go system that has an impressive battery life— 16 days for the basic model and 30 days for the VIP option.
  • Medical Alert—Medical Alert offers the most substantial options for monitoring centers, which provide detailed help and have options for Spanish-speaking individuals as well as people who are hard of hearing.

Warranty and Refund Policy

Alert1 offers a warranty advantage plan that will replace any mobile device that malfunctions from whatever system you choose. (The one exception is the wristwatch, which only has a one-year limited warranty.) The whole system can be returned at any time for a refund, but the customer must pay shipping costs and warranty and activation fees are not included.

What Customers Are Saying About Alert1 Medical Alert System

conceptual image of customer satisfaction

I am extremely happy with Alert services. My mom has mentioned several times how secure she feels knowing she has this system in her home. Every time my mom has used the alert button, you’ve responded almost immediately. Also, Alert calls me to let me know my mom has pressed the button and is in distress. Thank you. – Diane, ConsumerAffairs

My Dad recently fell again and pushed the button. You were quick to respond and my sister was there in minutes. I am in another state right now, and I received a voicemail stating what happened and that all was fine. We all feel much better since my Dad is wearing the Alert1. – Linda, ConsumerAffairs

If you no longer need your Alert1 button and have prepaid on an annual renewal plan, Alert1 will not pro-rate a refund for you on any time remaining on your yearly contract. So, you will be paying for a service you won’t be using. I find this very distressing. This is probably explained somewhere in the contract, but I can’t believe the lack of compassion for people who really need those funds. The actual service of the product and the people monitoring the system was great, but when it comes down to dollars and cents, this company has shown me what they truly care about. – Elliott, ConsumerAffairs

Bottom Line

With so many options available, Alert1 seems to offer one of the best medical alert systems available. There are several different plans that could fit the needs of you or your loved one. However, you should keep in mind that some users have reported problems with returning equipment and canceling contracts.

Frequently Asked Questions

Some Alert1 systems require Wi-Fi in order to work. If you do not have a Wi-Fi connection, you should check into the various system options to make sure you select one that does not require Wi-Fi.

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