About GetSafe Medical Alert
GetSafe, a company that previously manufactured home security systems, has since switched its focus to medical alerts. Unlike most of the best medical alert systems with fall detection, GetSafe’s system does not have to be worn by the user to summon help or give other alerts. The concept behind this is that, while it’s convenient to use a wearable device as a medical alert, it won’t do any good if it isn’t worn in the first place.
GetSafe offers a medical alert system that does not need to be worn. The GetSafe medical alert system uses cellular technology to offer a voice-activated system that can connect the user to a 24-hour emergency response network. There’s no need to have either a landline telephone or an internet connection to make it work.
- Only able to be used within the house, not outside of it.
- GetSafe lacks the features that comparable wearable alert systems offer.
Pros and Cons of GetSafe Medical Alert Systems
Doesn’t need to be worn
Good audio: use when the system is in another room
No need for landline or internet connection
No contract required
No coverage outside the home
Higher initial cost than similar systems
No monitoring systems or medication reminders
The biggest downside of any voice-operated system: If your loved one is unable to speak in an emergency and is not near a button or wearing the lanyard, they will not be able to summon help.
Why You Can Trust Our Expert Review
Our experts independently research and recommend products we believe provide value to the lives of our readers. We’ve collectively spent more than 1,700 hours conducting in-depth research on medical alert systems. Our team tested multiple medical alert devices, including GetSafe, to better understand features and provide the most accurate feedback and recommendations for our readers.
To decide on our top picks, here’s what we did:
- Engaged in ongoing independent research
- Consulted with geriatricians and adult caregivers
- Mystery shopped the brands
- Surveyed medical alert system users
- Tested various medical alert systems
- Interviewed experts in the field
- Read hundreds of verified customer reviews from trusted third parties such as Better Business Bureau and Consumer Reports
Learn more about our in-depth medical alert system testing and scoring process.
GetSafe Medical Alert Systems
GetSafe’s system differs from some of the best medical alert systems in that it’s not a smart system with a smart hub. Instead, it’s designed for use in the home but can’t work outside of it. The lanyard can summon help, but it doesn’t allow for any two-way communication with an operator like the base and wall buttons do. Only the lanyard can detect falls—although the medical alert buttons can be operated from other rooms by voice command. Since it has no internet connection, it can’t offer the mobile app and monitoring services that wearable medical alert devices can.
The GetSafe medical alert system has the following devices:
4G LTE Base Station: that has an emergency call button and a reset button
Voice-Activated Wall Button: The voice-activated wall button contains an emergency button, a red pull cord, a speaker and a microphone. It can be mounted to the wall with mounting screws (included with the system) and requires two C batteries to operate.
Wearable Button: The lanyard button can be worn as a bracelet or a pendant. It’s waterproof and contains a non-removable battery that GetSafe claims will last for five years. When the battery dies, GetSafe will send you a free replacement. Additional voice buttons and lanyards can be purchased separately.
Accessories and Add-ons: Other accessories that the GetSafe medical alert system offers are a smoke detector, a lockbox, and a packet that can provide vital medical information to first responders.
Installation And Setup
GetSafe’s medical alert system is fairly easy to set up. The base station is plugged into the wall, then when the light turns from red to green, indicating it has connected to the cellular network, it is ready to use. The wall button needs to be mounted to the wall, then plugged in. There are several different mounting options, which means that the medical alert can be installed in various places where it is most needed, like the bedroom or the bathroom.
The wearable button is paired at the base by pressing the pairing button and then holding down the pairing button on the mobile one for a few seconds. The company provides a YouTube channel with various videos that show users how to set up the system, summon help, and help with basic troubleshooting.
Once the GetSafe device is set up, emergency responders can be summoned in several different ways. One of the three buttons (wall, base, or lanyard) can be pressed. If the button is pressed in error, the reset button on the base stops the call. If none of the buttons are available, help can be summoned by either pulling the cord attached to the wall button or saying, “Call 911, Call 911.”
There is a 30-day trial period in which you can cancel monthly service without a fee
There are three GetSafe packages available:
- The Starter (designed for 0-1 bedrooms) with a one-time $79 equipment cost
- The Standard (designed for 2-3 bedrooms) with a one-time $149 equipment cost
- The Select (designed for 4-5 bedrooms) with a one-time $229 equipment cost
All three packages have a $27.95 monthly monitoring fee. Fall detection can be added for an extra $10 per month.
Other add-ons include:
- Voice-activated system wall button ($79)
- Standard wall button ($35)
- Additional personal help button lanyards ($25)
- Mobile GPS help button ($79)
- Smoke detector ($80)
- Lockbox ($30)
- Vial of Life packet with medical information for first responders ($8.95)
GetSafe is more expensive than some personal emergency response systems because the equipment is purchased outright rather than rented from month to month. The monthly monitoring fee is in addition to the one-time equipment fee.
GetSafe Medical Alert Customer Support
GetSafe offers a one-year warranty. There is a 30-day trial period in which you can cancel monthly service without a fee. Since items are purchased outright, there’s no need to return them after the trial period, even if you don’t subscribe.
GetSafe also offers 24-hour technical and customer service is available Monday through Friday from 7 a.m. to 3 p.m. (PST) at 888-799-6255.
GetSafe Medical Alert Reviews
Reviewers praise GetSafe’s detailed customer service and support, even offering to check in the next day after an emergency event. Customers appreciate that GetSafe makes extra effort to explain the setup process with videos.
Some reviewers report greater peace of mind having the voice-activated system when other medical alerts would require them to remember to wear the pendant. Other reviewers reported false alarms, specifically when the voice-activated system hears the “magic words” from the TV.
GetSafe Medical Alert on Google Reviews
GetSafe medical alert has 4.7 out of 5 stars on Google Reviews. Customers as recent as three weeks ago were happy with the ease of setup.
GetSafe Medical Alert on Trustpilot
85% of 45+ reviewers gave GetSafe Medical Alert 4-5 stars. GetSafe’s single “Bad” Trustpilot review was submitted in 2018.
Despite this, GetSafe has an overall score of 2.1 out of 5.
Other factors besides a strict average of customer reviews dictate Trustpilot’s overall score, such as account age, the number of reviews, and whether the company actively solicits customers to leave reviews.
GetSafe claimed its Trustpilot profile in March 2016 and has no recent records of asking customers to write a review.
How GetSafe Compares to Other Medical Alert Systems
Here’s how GetSafe compares to other medical alert systems on the market:
- Medical Guardian—Medical Guardian offers both at-home and on the-go-medical alert options. It also offers optional fall detection.
- Bay Alarm Medical—Bay Alarm Medical’s system is one of the least expensive at a monthly fee of $19.95 for an at-home system and $29.95 for an on-the-go system.
- MobileHelp—MobileHelp is another system designed for at-home use. Unlike GetSafe, it offers a mobile tablet option that comes with medication reminders, caregiver tracking, and various games designed to keep the mind sharp.
- LifeFone—LifeFone offers an on-the-go system that has an impressive battery life—16 days for the VIPx and 30 days for the VIP option.
- Medical Alert —Medical Alert’s monitoring center has SIA-certified multilingual operators.
If you have difficulty getting a loved one to remember to wear a mobile medical alert system, GetSafe offers an option that doesn’t need to be worn. It is quick, reliable, and easy to use. However, it requires the user to be able to press the button or speak to summon help, and it cannot work outside the home. GetSafe is an excellent option if your main focus is summoning help when inside your home. If you’re more active and frequently spend time outside of your home, then you may want to consider another medical alert system.