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GetSafe Medical Alert System Review

Key Takeaways

  • GetSafe offers a medical alert system that does not need to be worn.
  • The system can be activated with a button or through a voice detection system.
  • The system is only able to be used within the house, not outside of it.
  • GetSafe lacks the features that comparable wearable alert systems offer.

Why You Can Trust Our Expert Review

Our experts independently research and recommend products we believe provide value to the lives of our readers. We’ve collectively spent more than 1,700 hours conducting in-depth research on medical alert systems. Our team tested multiple medical alert devices, including GetSafe, to better understand features and provide the most accurate feedback and recommendations for our readers.  

To decide on our top picks, here’s what we did:

  • Engaged in ongoing independent research
  • Consulted with geriatricians and adult caregivers
  • Mystery shopped the brands
  • Surveyed medical alert system users
  • Tested various medical alert systems
  • Interviewed experts in the field
  • Read hundreds of verified customer reviews from trusted third parties such as Better Business Bureau and Consumer Reports

Learn more about our in-depth medical alert system testing and scoring process.

GetSafe Medical Alert System Overview

GetSafe, a company that previously manufactured home security systems, has since switched its focus to medical alerts. Unlike most of the best medical alert systems with fall detection, GetSafe’s system does not have to be worn by the user to summon help or give other alerts. The concept behind this is that, while it’s convenient to use a wearable device as a medical alert, it won’t do any good if it isn’t worn in the first place.

The GetSafe medical alert system uses cellular technology to offer a voice-activated system that can connect the user to a 24-hour emergency response network. There’s no need to have either a landline telephone or an internet connection to make it work.

Design and Features of GetSafe Medical Alert System

The GetSafe medical alert starter kit comes with a standard wall button, a wearable button on a lanyard, and a base station that has an emergency call button and a reset button. The voice-activated wall button contains an emergency button, a red pull cord, a speaker and a microphone. It can be mounted to the wall with mounting screws (included with the system) and requires two C batteries to operate.

The lanyard button can be worn as a bracelet or a pendant. It’s waterproof and contains a non-removable battery that GetSafe claims will last for five years. When the battery dies, GetSafe will send you a free replacement. Additional voice buttons and lanyards can be purchased separately. 

Other accessories that the GetSafe medical alert system offers are a smoke detector, a lockbox, and a packet that can provide vital medical information to first responders.

GetSafe For Seniors Installation And Setup

GetSafe’s medical alert system is fairly easy to set up. The base station is plugged into the wall, then when the light turns from red to green, indicating it has connected to the cellular network, it is ready to use. The wall button needs to be mounted to the wall, then plugged in. There are several different mounting options, which means that the medical alert can be installed in various places where it is most needed, like the bedroom or the bathroom. 

The wearable button is paired at the base by pressing the pairing button and then holding down the pairing button on the mobile one for a few seconds. The company provides a YouTube channel with various videos that show users how to set up the system, summon help, and help with basic troubleshooting.

GetSafe Health And Safety Features

Once the GetSafe device is set up, emergency responders can be summoned in several different ways. One of the three buttons (wall, base, or lanyard) can be pressed. If the button is pressed in error, the reset button on the base stops the call. If none of the buttons are available, help can be summoned by either pulling the cord attached to the wall button or saying, “Call 911, Call 911.” 

GetSafe’s system differs from some of the best medical alert systems in that it’s not a smart system with a smart hub. Instead, it’s designed for use in the home but can’t work outside of it. The lanyard can summon help, but it doesn’t allow for any two-way communication with an operator like the base and wall buttons do. Only the lanyard can detect falls—although the medical alert buttons can be operated from other rooms by voice command. Since it has no internet connection, it can’t offer the mobile app and monitoring services that wearable medical alert devices can.

GetSafe Cost

There is a 30-day trial period in which you can cancel monthly service without a fee

There are three GetSafe packages available: 

  • The Starter (designed for 0-1 bedrooms) with a one-time $79 equipment cost 
  • The Standard (designed for 2-3 bedrooms) with a one-time $149 equipment cost 
  • The Select (designed for 4-5 bedrooms) with a one-time $229 equipment cost 

All three packages have a $24.95 monthly monitoring fee. Fall detection can be added for an extra $10 per month. 

Other add-ons include: 

  • Voice-activated system wall button ($79)
  • Standard wall button ($35)
  • Additional personal help button lanyards ($25)
  • Mobile GPS help button ($79)
  • Smoke detector ($80)
  • Lockbox ($30)
  • Vial of Life packet with medical information for first responders ($8.95) 

GetSafe is more expensive than some personal emergency response systems because the equipment is purchased outright rather than rented from month to month. The monthly monitoring fee is in addition to the one-time equipment fee.

GetSafe Medical Alert Customer Support

GetSafe offers a one-year warranty. There is a 30-day trial period in which you can cancel monthly service without a fee. Since items are purchased outright, there’s no need to return them after the trial period, even if you don’t subscribe. 

GetSafe also offers 24-hour technical and customer service is available Monday through Friday from 7 a.m. to 3 p.m. (PST) at 888-799-6255.

What Customers Are Saying About GetSafe Medical Alert System

Their customer service is truly fantastic, and their representatives must really enjoy their jobs! Within seconds of our alarm sounding, my phone rings.

“After a month-long search I finally narrowed my decision to trust GetSafe, and I am SO glad I did! Their customer service is truly fantastic, and their representatives must really enjoy their jobs! Within seconds of our alarm sounding, my phone rings. Luckily I have never had a real alarm happen. If you’re looking for a great alarm system, stop searching!”

Kim D., Trustpilot

“Excellent customer service. Ammad took a lot of time as I installed my system. Went through each step and took extra time to tell me about additional components I didn’t know about. I signed up for two flood control devices, two window shatter detectors, and a couple of key fobs… NICE EXPERIENCE!”

Jerry T., Trustpilot

“I love the sleek design and easy to install process. The rechargeable battery and AT&T 3G sim card provides peace of mind in case of power or internet outage. Extra hidden bonus is each of the devices have built-in temperature sensors providing useful information for ones that have pets. I will be recommending this to all friends and family.”

Richard Y., Trustpilot

Pros and Cons of GetSafe

Pros
  • GetSafe’s system is voice-operated and doesn’t need to be worn.

  • Since it connects with a cellular network, there doesn’t need to be a landline or internet connection in the home.

  • Audio quality is good, and the system can be used even when the wall button is in another room.

  • Calls for help are responded to quickly.

  • 24-hour monitoring is available.

  • The system is month-to-month and does not require a contract.

Cons
  • GetSafe offers no coverage outside the home.

  • The initial cost of the system is more than other similar systems.

  • There are no monitoring systems, medication reminders, or other mobile features.

  • If your loved one is unable to speak in an emergency and is not near a button or wearing the lanyard, they will not be able to summon help.

How GetSafe Compares to Other Medical Alert Systems

Here’s how GetSafe compares to other medical alert systems on the market:

  • Medical Guardian—Medical Guardian offers both at-home and on the-go-medical alert options. It also offers optional fall detection.
  • Bay Alarm Medical—Bay Alarm Medical’s system is one of the least expensive at a monthly fee of $19.95 for an at-home system and $29.95 for an on-the-go system.
  • MobileHelp—MobileHelp is another system designed for at-home use. Unlike GetSafe, it offers a mobile tablet option that comes with medication reminders, caregiver tracking, and various games designed to keep the mind sharp.
  • LifeFone—LifeFone offers an on-the-go system that has an impressive battery life—16 days for the VIPx and 30 days for the VIP option.
  • Medical Alert —Medical Alert’s monitoring center has SIA-certified multilingual operators.

If you have difficulty getting a loved one to remember to wear a mobile medical alert system, GetSafe offers an option that doesn’t need to be worn. It is quick, reliable, and easy to use. However, it requires the user to be able to press the button or speak to summon help, and it cannot work outside the home. GetSafe is an excellent option if your main focus is summoning help when inside your home. If you’re more active and frequently spend time outside of your home, then you may want to consider another medical alert system.

FAQs

The GetSafe pendant is fully waterproof and can be safely worn in the bathtub or shower.

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MEDICALLY REVIEWED BY

Jenny is an Adult-Gerontology Primary Care Nurse Practitioner in NYC with a passion for working with aging adults and their family members. Prior to her clinical training at Vanderbilt School of Nursing, she worked in business and medical research at Harvard Business School and Massachusetts General Hospital. As a Caregiving Coach at Givers, Jenny helps family members manage the financial, emotional, and educational stresses of caring for their loved ones who are aging in place.