MobileHelp Review For 2022

Updated: Aug 05, 2022

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Key Takeaways

  • MobileHelp is one of our top picks and offers some of the best at-home systems in the industry. 
  • MobileHelp offers eight medical alert system packages, ranging from an at-home landline system to compact mobile devices. 
  • The monthly subscription cost is $19.95–$54.95, depending on the system. 
  • Available add-on features allow you to track vital health metrics, connect with a doctor 24/7, and set medication reminders.
AgingInPlace.org Rating: 9.05/10

If you’re concerned about falling or managing your own or a loved one’s medical condition, a MobileHelp medical alert system could offer the reassurance you need. Essentially, at the touch of a pendant or wrist button, you can summon emergency responders.

“Anyone who lives alone should consider a medical alert device. It is always helpful in the case of falls but also for security and to get help right away if in need of an ambulance due to medical conditions,” says Brandy Archie, OTD, a certified living-in-place professional and founding director of AccessAble Living, a company that assesses and modifies homes for older adults.

MobileHelp was founded in 2006 and is based in Boca Raton, Florida. The company offers at-home and mobile medical alert systems to customers in all 50 states. Its mobile systems are connected to a 24/7 emergency monitoring center via AT&T cellular network. 

Choose from eight subscription options with a variety of features like fall detection, two-way speakers, GPS monitoring, and more. MobileHelp scored number three in our list of 11 best medical alert systems. With its extensive 1,400-foot protection range and multiple at-home system options, this brand is one of our top choices—especially if you’re looking for a high-quality at-home medical alert system.

Top features:
  1. 1,400-foot protection range with at-home cellular system
  2. Offers three at-home options and more advanced at-home devices like the digital tablet Touch Classic
  3. Connect virtually with a board-certified doctor with MDLIVE telehealth for an additional monthly fee

Pros and Cons of MobileHelp

Pros

  • 30-day money-back guarantee

  • Medication reminder available

  • Product quiz to help you find the best device for you

  • Eight packages available: three at-home options, two on-the-go options, and three bundle options

Cons

  • $49.95–$99.95 processing fee charged for some devices

  • Monitoring center not The Monitoring Association Five Diamond Certified

MobileHelp’s Systems at a Glance

Package
Monthly Cost
Classic$19.95
Wired Home$24.95
Touch Classic$54.95
Solo$37.95
Micro$29.95 + $79.99 equipment fee
MobileHelp Duo$41.95
Mobile Duo$44.95
Touch Duo$64.95 + $99.99 activation fee
Devices Included
Classic


• Base station (cellular connection)


• Help button

Wired Home


• Base station (landline connection)


• Help button

Touch Classic


• Smart tablet base station (cellular connection)


• Help button

Solo


• Mobile unit


• Help button

Micro


• Compact mobile unit

MobileHelp Duo


• Base station (cellular connection)


• Mobile unit


• Help button

Mobile Duo


• Two mobile units


• Two help buttons

Touch Duo


• Smart tablet base station (cellular connection)


• Mobile unit


• Help button

Protection Range
Classic1,400 feet
Wired Home600 feet
Touch Classic1,400 feet
SoloMobile coverage
MicroMobile coverage
MobileHelp Duo


• Base station: 1,400 feet


• Mobile unit: mobile coverage

Mobile DuoMobile coverage
Touch Duo


• Base station: 1,400 feet


• Mobile unit: mobile coverage

Battery Life
Classic30-hour backup battery
Wired Home30-hour backup battery
Touch Classic30-hour backup battery
Solo24-hour battery
Micro5-day battery
MobileHelp Duo


• Base station: 30-hour backup battery


• Help button: 5 years


• Mobile unit: 24-hour battery

Mobile Duo


• Base station: 30-hour backup battery


• Help button: 5 years


• Mobile unit: 24-hour battery

Touch Duo


• Base station: 30-hour backup battery


• Help button: 5 years


• Mobile unit: 24-hour battery

Fall Detection
ClassicExtra $10/month
Wired HomeNo
Touch ClassicExtra $10/month
SoloExtra $10/month
MicroIncluded
MobileHelp DuoExtra $10/month
Mobile DuoExtra $10/month
Touch DuoExtra $10/month
Voice Recognition
ClassicNo
Wired HomeNo
Touch ClassicNo
SoloNo
MicroVoice guidance
MobileHelp DuoNo
Mobile DuoNo
Touch DuoNo
Health Monitoring Capabilities
ClassicMedication reminder
Wired HomeNo
Touch ClassicActivity monitoring and medication reminders
SoloNo
MicroNo
MobileHelp DuoNo
Mobile DuoNo
Touch DuoActivity monitoring and medication reminders
Additional Special Features
Classic
Wired Home
Touch ClassicScrolling picture gallery, games
SoloCompatible with add-on services
MicroCompatible with add-on services
MobileHelp DuoCompatible with add-on services
Mobile DuoCompatible with add-on services
Touch DuoCompatible with add-on services

MobileHelp Systems

The MobileHelp Classic is a cellular medical alert system base station for your home with no landline connection required. The system has a 1,400 protection range from the base station and includes a speakerphone base station with a help button, indicator light, and a test button that enables users to make sure their equipment is always operational.

When you press the emergency button, you’re connected to the Rapid Response Center, a 24/7 U.S.-based emergency call monitoring center. You can speak with a monitoring center agent through the base station and can also request that a loved one or neighbor be called.

The Classic is easy to set up—you just plug in the base station and press the test button. The base station also has a built-in 30-hour backup battery in case the power goes out. You’ll receive one free button option: a neck pendant, waterproof wall button, or wrist button. Add a fall detection pendant for just $10 a month.

Cost

  • $19.95 for a monthly subscription
  • $98.85 for a quarterly subscription ($32.95 per month) 
  • $179.70 for a semi-annual subscription ($29.95 per month) 
  • $359.40 for an annual subscription ($29.95 per month) 

One time equipment fee: $0

MobileHelp Wired Home is the company’s only landline-based system, which is ideal in rural areas or anywhere without reliable cellular service. The Wired Home includes a base station with a built-in speaker and a help button pendant. The base station has a smaller 600-foot protection range.

Cost

  • $24.95 for a monthly subscription
  • $74.85 for a quarterly subscription ($24.95 per month) 
  • $137.70 for a semi-annual subscription ($22.95 per month) 
  • $275.40 for an annual subscription ($22.95 per month)

One-time equipment fee: $0

The Touch Classic is an eight-inch medical alert tablet with a simple, user-friendly interface. Its design and features are a step up compared to a standard base station. 

Enjoy extra features like a scrolling photo gallery and cognitive games such as sudoku. Pair your Touch Classic to your mobile device with the MobileHelp app for medication management and activity tracking.

The tablet is compatible with 4G LTE, Wi-Fi, and Bluetooth. You’ll also receive one free button with your subscription: a neck pendant, waterproof wall button, or wrist button.

Cost

  • $54.95 for a monthly subscription
  • $164.85 for a quarterly subscription ($54.95 per month) 
  • $299.70 for a semi-annual subscription ($49.95 per month) 
  • $599.40 for an annual subscription ($49.95 per month)

One-time equipment fee: $0

This GPS mobile device is designed for on-the-go protection. It includes a mobile base device and an emergency button pendant that connects to the emergency monitoring center using AT&T cellular service. It also includes GPS tracking and is compatible with the fall detection button.

One drawback of the MobileHelp Solo is that the battery life only lasts 24 hours, so it needs to be charged daily. Despite its short battery life, the Solo lets users receive help anywhere, anytime, at home or away.

Cost

  • $37.95 for a monthly subscription
  • $104.85 for a quarterly subscription ($34.95 per month) 
  • $197.70 for a semi-annual subscription ($32.95 per month) 
  • $395.40 for an annual subscription ($32.95 per month)

One-time equipment fee: $0

The smallest and lightest system available from MobileHelp is the Micro. It’s only 52 grams (barely heavier than two AA batteries) and can be worn around your neck, clipped to your belt, or in your purse. With its detachable, water-resistant mini button lanyard, the Micro is a mobile medical alert system designed for active individuals that features a voice-guided quality audio speaker and the same two-way communication and 24/7-monitoring.

Caregivers can track their loved ones with the Micro’s GPS features. The system also comes with automatic fall detection at no additional cost. The Micro has a much longer-lasting battery than the Solo—simply charge the device, slide the lanyard over your head and enjoy extended battery life of up to five days without needing a recharge. Get the same peace of mind with a sleeker, more stylish mobile system.

Cost

  • $33.95 for a monthly subscription
  • $101.85 for a quarterly subscription ($33.95 per month) 
  • $173.70 for a semi-annual subscription ($28.95 per month) 
  • $347.40 for an annual subscription ($28.95 per month)

One-time equipment fee: $0


The MobileHelp Duo includes an in-home system, a mobile device, and a waterproof help button. This subscription is excellent for couples or roommates with different activity levels that want protection at home and on the go.

Cost

  • $41.95 for a monthly subscription
  • $114.85 for a quarterly subscription ($38.28 per month) 
  • $209.20 for a semi-annual subscription ($34.87 per month) 
  • $393.40 for an annual subscription ($32.78 per month)

One-time equipment fee: $0


The Mobile Duo includes two mobile units and two help buttons. This subscription is also ideal for couples or roommates. Unlike the Duo, there is no in-home system, but you can use your mobile units as at-home base stations.

Cost

  • $44.95 for a monthly subscription
  • $123.85 for a quarterly subscription ($41.28 per month) 
  • $227.20 for a semi-annual subscription ($37.87 per month) 
  • $429.40 for an annual subscription ($35.78 per month)

One-time equipment fee: $0

The Touch Duo has the same great features as Touch Classic: a medical alert tablet that can be personalized with photos, brain games, and medication reminders. This bundle includes the tablet, mobile device, and a wearable help button.

Cost

  • $54.95 for a monthly subscription
  • $164.85 for a quarterly subscription ($54.95 per month) 
  • $299.70 for a semi-annual subscription ($49.95 per month) 
  • $599.40 for an annual subscription ($49.95 per month)

One-time equipment fee: $0

MobileHelp Connect Portal and App

MobileHelp Connect is an online portal designed for you and your caregivers. You can access it online or through the mobile app.  The features available will depend on your chosen subscription. 

Standard MobileHelp Connect features include:

  • Event notifications for family members and caregivers (such as if you experience a fall or contact the monitoring center) 
  • Activity monitoring if you have a fall detection pendant
  • 30 location tracking requests per month with a GPS mobile device

For an additional $5 per month, you can receive discounts and perks with MobileHelp Connect Premium.

Premium features include:

  • Warranty for lost or damaged equipment 
  • 25% off accessories and MobileVitals 
  • 30 extra location tracking pings per month for caregivers 
  • Price lock of your original rate for two years 

You can also schedule medication reminders through your MobileHelp Connect portal for an additional $5 per month.

MobileVitals

You can monitor and manage your weight, blood pressure, and blood oxygen saturation with MobileVitals for an additional $15 per month. You may also access your health data anytime in the secure MobileHelp Connect App.

MDLive

MDLive, which provides 24/7 live access to a physician via video, phone, or the MobileHelp Connect app, can also be added as a supplementary health service for $9.95 per month. There is no additional co-pay or insurance required.

How Much Does MobileHelp Cost?

MobileHelp monthly monitoring fees range from $19.95–$64.95, depending on your chosen subscription and payment plan. This monthly fee is usually lower if you choose an annual subscription.

Shipping fees range from $0–$30. We confirmed shipping costs with a live chat agent:

  • Shipping fee for monthly subscription: $15
  • Shipping fee for annual, semi-annual, or quarterly subscription: $0
  • Two-day shipping: $20
  • Overnight shipping: $30

MobileHelp’s pricing is very straightforward—you won’t be charged additional device fees or activation fees as part of your subscription.

While most insurance plans don’t cover medical alert devices, you should still check with your insurance provider to learn about all of your options. Traditional Medicare (Part A and B) doesn’t cover medical alert systems, but some Medicare Advantage Plans (Part C) may offer coverage. Also, certain long-term care insurance policies may help cover the cost of medical alert systems.

Add-On Features and Accessories

Fall Detection

The fall detection pendant has sensors that can detect a fall and automatically alert the monitoring center. Fall detection costs $10 per month and can be added to all plans except Wired Home. Fall detection is included with the Micro subscription at no additional cost.

Wall Buttons

A waterproof wall button is included as one of the free button options for all subscriptions. Each additional wall button is $2.95 per month. 

Wall buttons are great for additional protection in high-risk areas like the bathroom, garage, or kitchen. Connect with the monitoring center by pressing the button. 

Wall buttons are easy to install on almost any flat surface with heavy-duty adhesive tape, which is included with your purchase. We confirmed with a live chat agent that MobileHelp no longer offers voice-activated wall buttons.

MobileHelp Customer Support Chat for Voice Activated Buttons

MobileHelp Smart

MobileHelp partnered with Samsung to create MobileHelp Smart, a smartwatch with a discreet help button and health monitors that are always with you.

MobileHelp Smart is currently not available to purchase on the company’s site.

MobileHelp Products

MobileHelp Customer Service

You can reach MobileHelp customer service at 1-877-827-6207. It’s 100% U.S.-based and guarantees that a knowledgeable consultant will assist you. You can also contact MobileHelp via an online form, or you can email the company at [email protected] with any technical support questions or issues you may have. 

MobileHelp has a 4.5 out of 5 rating and an extremely satisfied customer base, according to Best Company. Similarly, MobileHelp has a 4.75 out of 5-star review from the Better Business Bureau. The company has a reputation as a leading Mobile Personal Emergency Response System (MPERS) provider across all 50 states.

Comparing MobileHelp to Other Brands

We compared MobileHelp to top medical alert system competitors like Medical Guardian, Bay Alarm Medical, and ADT Health. See how they stack up below.

Company
MobileHelp
Cost$19.95–$54.95 monthly
Special Features


• Optional fall detection


• Add-ons like MDLive, Mobile Connections, and Mobile Vitals

Range1,400-foot range
Medical Guardian
Cost$30 monthly average, $10 monthly fall detection
Special Features


• Customer care portal


• Belt/purse clip, lightweight (1.7-ounce) wearable


• Waterproof

Range500-foot range
Bay Alarm Medical
Cost$21.95–$41.95
Special Features


• Smartwatch


• Caregiver tracking app

Range100-foot range
ADT Health
Cost$29.99–$39.99
Special Features


• Free battery replacements


• Home temperature monitoring


• Fall detection optional

Range300- to 600-foot range

What to Consider Before Buying a Medical Alert System

Choosing a medical alert system can be complicated, especially when a medical alert company such as MobileHelp offers so many devices with various features. “Fall detection is an important feature if you live alone and especially if memory or cognition are a concern,” said Brandy Archie, a doctorate in occupational therapy and founder of AsscessAble Living. 

You should also consider where you spend your time. If you’re at home most often, a home-based station will work for you. But if you’re out and about frequently, you may prefer the convenience of a mobile system.

“One of the must-haves today is to have a system with a smartphone app that allows for remote caregivers to access real-time information about their loved one,” said Jonathan Marsh, certified dementia practitioner, senior home safety specialist, and owner of Home Helpers in Bradenton, Florida.

Marsh says that some items to consider when looking at medical alert services are the average rapid response time, how emergency situations are handled (for example, when emergency contacts are called, in what order, etc.), and smartphone app access for caregivers.

MobileHelp Reviews From Customers

“New user. So far, I am impressed with the features of my Mobile Help. I have the use of the basic unit plus the On The Go ability. My daughters feel that they don’t need to ” hover” over me as much. I like that Mobile Help has the button near my commode and shower for help.”
— Joyce Guthrie, Verified Customer (Review from Bestcompany.com)

“As a family member requesting this for my father, the ordering process was easy and straightforward. Was able to choose the solution that best met our needs. When issues have arisen with the operation of the base unit and testing of devices, support has been readily available via phone to help guide through testing and resolving issues. Have not had to use the system for real, but response has been quick during tests.”
— David Rice, Verified Customer (Review from Bestcompany.com)

“I am not sure why but the base station will lose signal strength. I have to turn the base off at the on and off switch, wait for a minute or two then I can turn it back on. This resets the base and the signal returns. Not happy this is happening. My mom is 76 and does not think to check this. One day she may need to use this thing and what happens if the base drops the signal??”
— Heather Honeycutt, Verified Customer (Review from Bestcompany.com)

How We Reviewed MobileHelp

You deserve the best products for a better quality of life. As such, we strive to create honest, helpful reviews that are backed by firsthand shopping, testing, and research. Our content is medically reviewed and unbiased to help you choose the right medical alert system for you or your loved one.

We chose 11 of the best medical alert systems from over 1,000 hours of collective research, and we rated MobileHelp as the third-highest among them at 9.62/10. We did the following throughout our research process:

  • Consulted with geriatricians and adult caregivers
  • Mystery shopped the brands
  • Surveyed medical alert system users
  • Tested various medical alert systems
  • Interviewed experts in the field
  • Read hundreds of verified customer reviews from trusted third parties, such as Better Business Bureau (BBB) and Trustpilot

We grade each medical alert company using a 1-10 rating scale and score them according to the following categories:

  • Essential features
  • Product functionality
  • Special features
  • Customer service
  • Purchasing process

Features and criteria within each of these five categories are assigned point values. The more points a company receives for each criteria, the higher the company scores in the overall category.

See our full explanation of our methodology for a full breakdown of our medical alert system scoring system.

Bottom Line

MobileHelp is a solid brand with a good reputation and a variety of devices to choose from. If you’re looking for a simple at-home medical alert system, MobileHelp Classic is a good entry-level cellular base station with no landline connection required. The Touch Classic is a home-based system if you want a more unique tablet base station with a help button, two-way speaker, medication reminders, brain games, and a photo gallery. The most comprehensive package from MobileHelp is the Touch Duo, which comes with both the tablet and the option of a pendant help button or a wrist button.

Whether you’re choosing a medical alert device for a loved one or for yourself, MobileHelp has a number of tech-forward devices and plans for every budget and need, plus additional add-ons and extras that can offer you peace of mind about your health.

Note: You may see MobileHelp’s name written as “Mobile Help” across the internet. For our review, we consistently used the correct naming convention of MobileHelp instead of Mobile Help.

Frequently Asked Questions

You can cancel your medical alert service by simply calling MobileHelp at 877-827-6207 and selecting the Customer Service option.

Other Medical Alert Systems That We Have Reviewed

Our Comparisons Of Medical Alert Systems

RESOURCES

Brandy Archie,
OTD, OTR/L, CLIPP, CLVT
Certified in Living in Place & Low Vision
[email protected]
816-301-5170

Jonathan Marsh
Owner Senior Home Safety Specialist
Certified Dementia Practitioner
p.941.999.1960| f.941.295.7460
[email protected]

MEDICALLY REVIEWED BY

Jenny is an Adult-Gerontology Primary Care Nurse Practitioner in NYC with a passion for working with aging adults and their family members. Prior to her clinical training at Vanderbilt School of Nursing, she worked in business and medical research at Harvard Business School and Massachusetts General Hospital. As a Caregiving Coach at Givers, Jenny helps family members manage the financial, emotional, and educational stresses of caring for their loved ones who are aging in place.