Thinking about buying a medical alert system for yourself or your loved one? Life Alert, one of the oldest and most established names in the industry, may be an option on your radar.
Medical alert systems are “a great tool to help people stay alone and independent,” said Dan Matlock, MD, board-certified geriatric medicine physician at the University of Colorado Hospital.
Medical alert systems can even save lives. But they are not a one-size-fits-all product. The “best” medical alert system depends on your budget, living situation, health conditions, and other factors.
There are still some general items to keep in mind when shopping for a medical alert system. Max Mayblum, certified senior advisor and founder and CEO of Givers, recommends medical alert device shoppers consider three factors: usability, coverage, and adherence. “The device you select,” explained Mayblum, “should be simple to operate, work in all parts of the home, and likely to actually be used by the loved one.”
Price is an important consideration too, as is customer service and product reliability.We scrutinized Life Alert’s products to understand the pros and cons, as well as how Life Alert stacks up to its competitors.
Life Alert was one of the earliest companies to offer medical alert systems to a nationwide market, and the company still associates itself with the famous “I’ve fallen and I can’t get up” TV commercials that made medical alert systems widely known. Since the launch of its systems, Life Alert has been surpassed by competitors in terms of the variety of products they offer. The company still stands out for its customer service, particularly by providing professional installation and by running one of the most effective and experienced call centers in the industry—connecting users to it with the push of an emergency button.
However, Life Alert has a strict cancellation policy. They are not transparent with basic details like cost and product information, and its prices are higher than many competitors. Life Alert did not make our top 11 best medical alert systems picks. There are a number of other products we’d recommend before them.
TMA Five Diamond Certified monitoring centers
Free warranty, no equipment fee, and no installation fee
Founded in 1987, it’s one of the most experienced companies in the industry
Users must agree to a three-year contract that can only be canceled under strict circumstances, including death, a move to a nursing facility, or serious illness (i.e., one that requires hospice or in-home care).
Not transparent with pricing and product details
No free trial or refunds
Mixed customer reviews