Medical Alert is a relative newcomer to the medical emergency response systems industry, but it has become one of the largest independent providers of medical alert systems in the country. That’s due in part to its parent company, Connect America, which has been in business more than 45 years. It works with medical providers and health plans to provide a variety of services that help older adults live more independent lives.
“There are several pros with Medical Alert, including that their call center is staffed with employees who speak several different languages,” said Melanie Musson, with LifeInsurancePost.com. “If your loved one needs assistance in a language other than English, Medical Alert is one of the best options.”
Medical Alert is a good basic system offering 24/7 monitoring via at-home and mobile medical alert systems. Both at-home and mobile systems have optional fall detection, two-way communication, and an optional equipment protection plan. The mobile system also features advanced GPS location tracking. The company requires no contracts, charges no upfront costs, and monthly fees are competitively priced. Medical Alert is also one of the few companies that offers a 30-day risk-free trial.
By all accounts, Medical Alert appears to be one of the best medical alert systems on the market. However, the company is plagued by less-than-stellar online reviews and virtually zero Google reviews. It should be noted that we called Medical Alert’s customer service representatives on more than one occasion for clarification on products and services, and not once did we find them to be rude or pushy. To better understand this popular brand and whether it’s worth considering, AgingInPlace’s expert review team took a closer look. Here’s what we found.
“If your loved one needs assistance in a language other than English, Medical Alert is one of the best options.”
Systems Offered by Medical Alert
Medical Alert offers a variety of home and mobile systems with different designs and features. One of Medical Alert’s stand-out features is the free Medical Alert Connect App available for all at-home and mobile systems. Caregivers will enjoy the complete overview of their loved one’s medical alert system with:
- Accurate GPS tracking and location services with the mobile system
- System battery status checks
- Direct access to the Medical Alert support team
- Real-time updates during an emergency
- System testing directly from app
A major downside of the app is that caregivers can’t directly communicate with use.