Aloe Care Health Medical Alert System Review (2022)

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Key Takeaways

  • Aloe Care Health’s voice-activated Smart Hub allows you to contact the monitoring center and your loved ones with just your voice. 
  • The Smart Hub monitors your home air quality, temperature, and activity patterns.
  • There’s a one-time $99–$349.99 equipment fee and $24.99–$49.99 monthly monitoring fee depending on your subscription. 
  • Two automatic fall detection options are available: the Mobile Companion and the wall-mounted Smart Fall Sensor for your bathroom.
AgingInPlace.org Rating: 7.64/10

Aloe Care Health is one of the newest medical alert systems available. The company debuted in 2020 and offers a truly modern approach to at-home protection. Aloe Care Health’s base station—called the Smart Hub—connects to a 24/7 monitoring center and is voice-activated like Alexa or Google Home. The SmartHub also includes motion sensors and air quality monitors. These are also excellent care features for users with mobility challenges. 

This medical alert system is also a great choice for older adults who have multiple family members and friends involved in their care. Caregivers can use the free Aloe Care Health app to talk with their loved ones through the Smart Hub and receive real-time updates about their safety and overall care.

Top features:
  1. The base station (the Hub) has built in motion, home temperature, and air quality sensors
  2. The Aloe Care app is included with all subscriptions. Caregivers receive updates during an emergency and call the base station, all by using the app 
  3. Free fall detection is included with the Mobile Companion (but fall detection isn’t available with other devices)

Pros and Cons of Aloe Health Care

Pros

  • 30-day money-back guarantee

  • The Monitoring Association (TMA) Five Diamond Certified monitoring center

  • Free caregiver app with unlimited users

Cons

  • Only a 200-foot range from the base station

  • You must say “Emergency” several times to get an emergency response from the Smart Hub or fall detection sensor

  • In-home fall detection is only available in one room unless you buy the Mobile Companion

  • Expensive equipment fees ($99–$349.99)

How Do Aloe Care Health Medical Alert Systems Work?

Aloe Care Health offers a voice-activated medical alert system with two-way speakers and sensors that detect movement and air quality. We recommend Aloe Care Health for older adults who spend the majority of their time at home or have mobility challenges. You’ll say “Emergency” four to five times in a row to connect to the emergency monitoring center. 

During our test, we realized you must be in the same room or only 10 feet from the Hub for voice activation to work. We were able to quickly connect to the monitoring in about 15 seconds. 

Aloe Care Health offers a free mobile app that caregivers can use to monitor activity and conditions in your home, including room temperature, air quality, and motion. 

Tammy Ennor, quality compliance director of Family Hospice in Belleville, Illinois, said being able to check on loved ones remotely can be a huge benefit for concerned caregivers. “A device should never be a replacement for human interaction,” Ennor said. “But when someone can’t be there, it can offer peace of mind to know a loved one is safe and secure.”

What’s Included in Aloe Care Health Plans

Smart Hub

The Smart Hub is Aloe Care Health’s voice-activated base station powered by AT&T 4G LTE. Connect to the 24/7 emergency response center using your voice or by pushing the Hub’s help button. You must be within 10 feet of the hub to use voice activation. You can even enjoy hands-free calls with family and friends from the Hub. 

The Smart Hub has five buttons with the following capabilities:

  1. A large center button to connect to the monitoring center. It also acts as a motion-sensor night light
  2. A button to request a check-in from a primary caregiver 
  3. A button to request a check-in from anyone in your caregiver network 
  4. A button to answer “no” to any questions from emergency personnel or caregiver 
  5. A button to answer “yes” to any question from emergency personnel or caregivers 

Unlike most standard base stations, the Smart Hub also monitors the following:  

  • Carbon dioxide (CO2) and volatile organic compounds (VOC) levels
  • Home temperature
  • Movement patterns or inactivity
  • Power outages

The Hub will alert emergency personnel and/or your designated caregivers through the Aloe Care Health app if it detects dangerous air quality, unusual movement patterns, or a power outage. 

Care Button

The Care Button is a wearable, water-resistant help button that’s paired with the Smart Hub. We like that a traditional help button is still included in every Aloe Care Health subscription, but a drawback is the protection range. You must be within 200 feet of the base station to connect to the monitoring center with the Care Button. Other companies like Bay Alarm Medical and Medical Guardian offer 1,000–1,400 feet of protection from the base station. More active older adults may consider Aloe Care Health’s Mobile Companion to increase their protection inside and outside their homes. 

The Care Button doesn’t include a two-way speaker, so you won’t be able to communicate with the monitoring center directly from the button.

Smart Fall Sensor

Aloe Care Health offers an in-home, wall-mounted Smart Fall Sensor for your bathroom with the Total Care plan. The sensor creates a 3D image of the surrounding area and uses radio waves to detect if you’re on the floor and have stopped moving. The sensor will ask you to stand up if it thinks you’ve fallen and will notify the emergency monitoring center if you aren’t able to stand within two minutes. 

Aloe Care Health’s Smart Fall Sensor helps keep you protected in one of the most high-risk rooms in your home without having to wear a pendant.

Mobile Companion

The Mobile Companion is an on-the-go wearable device with automatic fall detection. It’s powered by AT&T cellular service, so you’re connected to the monitoring center both in and outside your home. It has multi-sensory notifications such as lights, sound, and vibrations, to make sure you receive messages. We like this option for active older adults or if someone needs constant, wearable fall protection.

The Mobile Companion has a two-way speaker and GPS tracking. It’s slightly bulkier than other mobile medical alert systems we’ve reviewed, but it should easily slip around your neck. Automatic fall detection is included with the Mobile Companion at no additional monthly cost. Most medical alert brands charge an additional $5–$10 per month for fall detection. We like that fall detection is free with the Mobile Companion since the cost of medical alert systems can quickly add up.

The mobile system is included in the Essentials Plus and Total Care subscriptions or can be purchased separately.

Aloe Care Health App

Caregivers can monitor power outages, home air quality, temperature, and movement through the Aloe Care Health app. We like that there’s no limit to the number of family members, friends, and even neighbors that can join your caregiver circle within the app. Aloe Care Health recommends adding at least five people to get the most out of the app. 

The Aloe Care Health app is an excellent tool for coordinating care. It also allows caregivers to:

  • Receive a notification if their loved one contacts the monitoring center
  • Monitor motion detectors and get fall detection alerts
  • Check that the Smart Hub is connected properly
  • Share updates with other caregivers
  • Pay your monthly bill

Customer Support

Customer service

Aloe Care Health has a live chatbot on its site for general support issues. We didn’t have to fill out our name and email address before asking a question in the chat, unlike other medical alert companies we’ve researched. The chatbot suggests support articles to help answer your question. 

If your question can’t be answered with a support article or you’d rather speak directly with the support team, you’ll select “Get in touch” in the chat. We like that you’re given three options: 

  1. Request a callback
  2. Live chat 
  3. Leave a message 
Aloe Care Health Chat Options for Customer Service

We tried out the live chat option and were matched with a customer support representative in under two minutes.

Aloe Care Health Systems

Aloe Care Health offers three separate packages and a mobile device. Review each one carefully when deciding which is right for you.

The Aloe Care Essentials subscription is best for older adults who don’t often leave home or only need a small protection range. The plan features a Smart Hub powered by 4G LTE, Care Button, and a wristband and neck pendant to snap the button into.

Monthly fee: $29.99

Equipment fee: $149.99

The Mobile Companion is a small portable device powered by AT&T 4G LTE. Get on-the-go protection with  GPS tracking, built-in fall detection, and two-way speakers. The Mobile Companion can be purchased on its own or as part of the Essentials Plus and Total Care subscriptions.

Monthly fee: $24.99

Equipment fee: $99.99

The Essentials Plus package is ideal if you spend time both in and outside of the home. It includes a Smart Hub, Care Button, wristband, neck pendant, and Mobile Companion. 

Monthly fee: $39.99

Equipment fee: $249.99

The Total Care premium package includes a Smart Hub, Care Button, Mobile Companion, Smart Fall Sensor, and two additional motion sensors. This subscription is excellent if you’d like additional fall protection and have a more active lifestyle outside your home.  

Monthly fee: $49.99

Equipment fee: $349.99

Aloe Care Health Setup

The following components are included in the Essentials box:

Aloe essential
  • Smart Hub
  • Power cord
  • Care Button
  • Neck pendant and wristband for the Care Button
  • Instruction manuals

Setting up your Aloe Care Health medical alert system is easy, especially since it runs on 4G LTE cellular data instead of a landline. Plug in the Smart Hub in a central area in your home, like the kitchen or living room, and the unit will chime and then pulse with a blue light. In about a minute, the Smart Hub will give verbal instructions for pairing it with the Aloe Care Health app. 

For optimum security, you should place the Care Button into the lanyard or wristband while setting up the Smart Hub. If you’re not within the 10-foot range of the Hub and need emergency services, you can push the Care Button to connect with the monitoring center. 

Aloe Care Health Add-Ons

The Mobile Companion is the only add-on available for Aloe Care Health. Common medical alert add-ons offered by most companies include additional wearable pendants, a lockbox, wall buttons, and sometimes even wellness services like medication reminders and telehealth services.

Aloe Care Health Reviews

Aloe Care Health, founded in 2020, is one of the newest medical alert system companies. Aloe Care Health is not accredited by the Better Business Bureau, nor does it have BBB reviews, and the company does not have Trustpilot reviews nor a profile set up.

Aloe Care Health Google Reviews

Aloe Care Health profile on Google Reviews website

Aloe Care Health has a positive score of 4.6/5.0 stars on Google Reviews. While there are only 11 reviews currently posted, all but one review highly praises the Aloe Care Health medical alert system, which got high marks for customer service, voice activation, and overall home monitoring. The one negative review seemed to be related to an account set-up mishap, but Aloe Care Health responded respectively to the negative review as well as to all positive reviews.

Aloe Care Health Facebook Reviews

On Facebook, Aloe Care Health has 2.3/5.0 stars. However, there are currently only three reviews currently posted—and only two of them are legitimate. The third review appears to be a spam message. The two negative reviews present relate to customer service either not being available or being rude. Again, Aloe Care Health respectively responded to both reviews apologizing for their experiences. The brand’s Facebook page, which was only created in 2019, currently has 166 likes and 197 followers.

Comparing Aloe Care Health to Other Brands

Pendant Range From Base
Aloe Care Health200 ft
Bay Alarm Medical1,000 ft
LifeFone1,300 ft
Medical Alert800 ft
Medical Guardian1,300–1,400 ft
MobileHelp1,400 ft
Connectivity Options
Aloe Care HealthWi-Fi Cellular
Bay Alarm MedicalLandline Cellular
LifeFoneLandline Cellular
Medical AlertLandline Cellular
Medical GuardianLandline Cellular
MobileHelpLandline Cellular
GPS Available On Mobile Unit
Aloe Care HealthYes
Bay Alarm MedicalYes
LifeFoneYes
Medical AlertYes
Medical GuardianYes
MobileHelpYes
Voice-Activated Smart Hub
Aloe Care HealthYes
Bay Alarm MedicalNo
LifeFoneNo
Medical AlertNo
Medical GuardianNo
MobileHelpNo
Caregiver App
Aloe Care HealthYes
Bay Alarm MedicalNo
LifeFoneYes
Medical AlertYes
Medical GuardianYes
MobileHelpNo
Fall Detection Available
Aloe Care HealthYes
Bay Alarm MedicalYes
LifeFoneYes
Medical AlertYes
Medical GuardianYes
MobileHelpYes
One-Time Fee
Aloe Care Health$99–$349.99
Bay Alarm Medical$0–$159
LifeFone$0
Medical Alert$49
Medical Guardian$0–$199.95
MobileHelp$0
Starting Monthly Fee
Aloe Care Health$24.95
Bay Alarm Medical$21.95
LifeFone$29.95
Medical Alert$19.95
Medical Guardian$29.95
MobileHelp$19.95

Bottom Line

According to the CDC, 24.4% of adults between the ages of 45 and 65 are taking care of an elderly loved one. For many caregivers with older parents who live alone, this means taking time away from work for safety checks and losing lots of sleep while worrying about how their loved one is doing. 

By keeping family members connected at all times, Aloe Care Health helps older adults rest easy knowing they’re safe in their homes. Aloe Health Care has high startup fees and equipment fees compared to other medical alert systems, but the Smart Hub and Aloe Care Health app are significant reasons why we consider Aloe Care Health one of the best medical alert systems for 2022.

Why You Can Trust Our Expert Review

Our experts independently research and recommend products we believe provide value to the lives of our readers. We’ve collectively spent more than 1,700 hours conducting in-depth research on medical alert systems. 

The AgingInPlace.org team tested multiple medical alert devices, including Aloe Care Health, to better understand features and provide the most accurate feedback and recommendations for our readers. Aloe Care Health is included in our medical alert system picks. 

To decide on our top picks, here’s what we did:

  • Engaged in ongoing independent research
  • Consulted with geriatricians and adult caregivers
  • Mystery shopped the brands
  • Surveyed medical alert system users
  • Tested various medical alert systems
  • Interviewed experts in the field
  • Read hundreds of verified customer reviews from trusted third parties such as Better Business Bureau and Consumer Reports

We grade each medical alert company against a 1-10 rating scale and score them according to the following categories:

  • Essential features
  • Product functionality
  • Special features
  • Customer service
  • Purchasing process

Features and criteria within each of these five categories are assigned point values. The more points a company receives for each criteria, the higher they score in the overall category.
See our full explanation of our methodology for a complete breakdown of our medical alert system scoring system.

Frequently Asked Questions

Aloe Care Health customers will be charged a one-time equipment fee and monthly recurring monitoring fee. Equipment fees range from $99.99–$349.99, and the monthly monitoring fees range from $24.99–$49.99. Your equipment and monthly fee will depend on the package you choose.

Other Medical Alert Systems That We Have Reviewed

Our Comparisons of Medical Alert System

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MEDICALLY REVIEWED BY

Jenny is an Adult-Gerontology Primary Care Nurse Practitioner in NYC with a passion for working with aging adults and their family members. Prior to her clinical training at Vanderbilt School of Nursing, she worked in business and medical research at Harvard Business School and Massachusetts General Hospital. As a Caregiving Coach at Givers, Jenny helps family members manage the financial, emotional, and educational stresses of caring for their loved ones who are aging in place.

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