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Aloe Care Health Medical Alert System Review (2022)

Key Takeaways

  • Hands-free Smart Hub acts like Alexa, allowing you to contact loved ones or emergency personnel just by talking. 
  • Care Circle app keeps caregivers in the loop regarding the safety condition of the home and your daily activity level. 
  • You don’t have to wear a button since the voice-activated technology, motion sensors, and wall-mounted fall detection don’t require a wearable. 
  • Active seniors can benefit from the Mobile Companion, which allows you to have access to 24/7 help even when away from home.
  • Keep in mind that you must say “Emergency” three to five times in order to receive a response.
Aloe Care Health Rating 7.64/10

Since entering the medical alert market in 2020, Aloe Care Health has been offering peace of mind for older adults and their caregivers. With high-tech components such as a voice-activated Smart Hub (think Alexa), motion sensors, and a caregiver app, this device is a great choice for seniors who have family members involved in their care.

A device should never be a replacement for human interaction, but when someone can’t be there, it can offer peace of mind to know a loved one is safe and secure.

What Does Aloe Care Health Do?

While most medical alert devices only let you connect to an emergency response center, Aloe Care Health systems allow you to contact family members or friends through a Smart Hub. It also features an advanced mobile app that caregivers can use to monitor activity and conditions in your home, including room temperature, air quality, and motion. If they suspect a problem, they can either go to your home or contact emergency personnel for help.

Tammy Ennor, quality compliance director of Family Hospice in Belleville, Illinois, said being able to check on loved ones remotely can be a huge benefit for concerned caregivers.

“A device should never be a replacement for human interaction,” Ennor said. “But when someone can’t be there, it can offer peace of mind to know a loved one is safe and secure.”

Aloe Care Health System Components

Smart Hub

Aloe Care Health system’s Smart Hub serves as the central communication center, which is similar to a base station on other medical alert systems such as Medical Guardian. But along with a “Help” button that you can push in an emergency, the Smart Hub also offers voice activation. This feature lets you speak to family members or emergency personnel. If your phone is out of reach, you can simply say, “Call my family” for less urgent needs or say “Emergency” several times to reach Aloe Care’s call center.

The Smart Hub also syncs to a Care Circle app, allowing family members and friends to keep tabs on:

  • Air quality—A monitor measures CO2 and VOC and sends an alert through the app if those numbers are dangerous.
  • Home temperature—If the home gets too hot or too cold, the app alerts family members.
  • Movement—The Smart Hub’s motion sensors keep track of your normal movement patterns. If movements stop or seem concerning, anyone with the app can call emergency personnel for help.
  • Power outages—If the electricity goes out, the Smart Hub runs on a battery backup. This notification will be sent to caregivers so they can ensure you’re okay without power.

The Smart Hub has five buttons:

  • A large button in the center can be pushed for emergencies. The button turns blue when caregivers call and lights up when it senses movement in the dark to prevent tripping.
  • A button in the 2 o’clock position requests a check-in from a primary caregiver.
  • A button in the 5 o’clock position requests a check-in from anyone in the Care Circle.
  • A button in the 7 o’clock position answers “no” to any questions from emergency personnel or caregivers.
  • A button in the 10 o’clock position answers “yes” to any question from emergency personnel or caregivers.

Wearable Help Button

For times when you’re out of earshot from the Smart Hub and need help, you have a small waterproof button you can snap into a wristband or pendant. As long as you’re within 200 feet of the hub, pushing the help button alerts a response team to an emergency. The help button doesn’t have a microphone or speaker, so voice conversations aren’t possible. However, it comes in handy if you aren’t able to speak or are too far from the hub for it to hear you.

Smart Fall Sensor

Falls are the leading cause of injury and death for adults ages 65 and older, according to the Centers for Disease Control and Prevention (CDC). Aging.com reports that says that 80% of senior falls occur in the bathroom. To protect older adults in these scenarios, Aloe Care Health offers a fall sensor that you can mount in high-risk fall areas such as the bathroom. You can activate it by pressing a help button or saying “Emergency” several times in a row. The sensor creates a 3D image of the surrounding area and uses radio waves to determine if someone is on the floor and has stopped moving. When a fall is detected, it will ask you to stand up. If it doesn’t detect someone standing within two minutes, it will notify the emergency response station. 

Although automatic fall detection adds a sense of security, it’s important to note that seniors who have fallen multiple times should not be living on their own. Stacey Zerban, administrator at Friendship Village Senior Living in St. Louis, said many residents move to her facility after taking a few tumbles.

“Fall detection is a great feature because, after someone falls, chances are they’ll be too disoriented to push a help button,” Zerban said. “But if falling has become a regular occurrence, it’s a red flag that you shouldn’t be living alone.”

Mobile Companion

Active seniors who garden, drive, or simply move more than 200 feet away from the Smart Hub may benefit from using Aloe Health Care’s Mobile Companion. The companion is included in the Essentials Plus and Total Care packages, or you can purchase on its own. The device uses cellular data, so its range is unlimited. You can wear it around your neck. Caregivers can rest easy while you’re out and about, knowing Mobile Companion has GPS tracking, detects falls, and allows two-way voice communication.

Aloe Care Health App

As we discussed while explaining the Smart Hub, the Aloe Care Health app allows a primary caregiver and other caregivers to monitor things like power outages, air quality, home temperature and movement—but it also does much more.

There’s no limit to the number of family members and friends that can join the Aloe Care Health app, so even inviting your nearby neighbors can offer more peace of mind since they are the ones that can usually get to you most quickly. Everyone on the mobile app receives a notification when others check in or have a concern, so it’s great for coordinating care. For instance, if your son called the Smart Hub at 10 a.m. and you told him you weren’t feeling well, he can ask someone you have registered as part of your care network on the Aloe Care Health app to check on you at noon to make sure you’re okay.

Using the mobile app also allows caregivers to:

  • Monitor motion detectors and get fall detection alerts
  • See if the Smart Hub is connected properly
  • Share updates with other caregivers
  • Pay the monthly Aloe Care Health bill

Pros and Cons of Aloe Care Health

There’s a lot to love about the Aloe Care medical alert system, especially for concerned caregivers. But there are also a few drawbacks to consider:

The monthly fee starts at a reasonable $29.99 and requires no contract.

Pros
  • No landline is needed since the Smart Hub runs on 4G cellular service.

  • Monitors temperature and air quality.

  • Detects activity and movement.

  • Offers voice-activated emergency response.

  • Built-in backup batteries ensure the system functions in a power outage.

  • App keeps caregivers in the loop and allows them to communicate with each other.

  • The caregiver check-in system prevents unnecessary emergency calls.

  • Optional pendant-free fall detection ensures someone is notified when you fall.

  • Mobile Companion offers on-the-go protection with fall detection, GPS tracking, and two-way talk capability.

  • The monthly fee starts at a reasonable $29.99 and requires no contract.

Cons
  • Multiple buttons on the Smart Hub can be confusing.

  • You must say “Emergency” several times to elicit an emergency response from the Smart Hub or Fall Detection sensor.

  • In-home fall detection is only available in one room unless you buy the Mobile Companion.

  • The up-front equipment cost, starting at $149.99, may be expensive for some.

Health and Safety Features

  • Room temperature sensors
  • Air-quality sensors
  • Motion sensors
  • Battery backup
  • 24/7 response team monitoring
  • Caregiver notifications and check-ins
  • Optional fall detection devices

Customer Support

Customer service

The response team who monitors Aloe Care Health’s 24/7 monitoring center is Five Diamond–certified by the Monitoring Association, which means they completed rigorous training and testing. After calling for help via voice activation or a help button, you should receive a response within 20 seconds. An emergency attendant will assess the situation and either contact someone in the Care Circle network or send emergency help.

Aloe Care Health Systems

There are three separate Aloe Care Health packages and a mobile device available, so be sure to evaluate each one carefully when deciding which is best.

The Aloe Care Essentials package is best for seniors who don’t often leave home. It features a Smart Hub that runs on 4G, a help button, and a wristband and neck pendant to snap the help button into. It costs $149.99 upfront and $29.99 per month.

The Essentials Plus package is ideal if you spend time both in and outside of the home. It includes a Smart Hub, help button, wristband, neck pendant, and Mobile Companion. It costs $249.99 upfront and $39.99 per month.

The Total Care premium package includes a Smart Hub, help button, Mobile Companion, smart fall sensor and two additional motion sensors. It’s great if you have a higher risk of falling due to disability or illness, move around in different rooms, or spend time outside the home. It costs $349.99 upfront and $49.99 per month.

The Mobile Companion is a portable device for on-the-go security that can be purchased on its own. It offers GPS tracking, built-in fall detection, and two-way talk, and it is reasonably priced at $99.99 upfront and $24.99 per month.

Aloe Care Health Medical Setup

The following components are included in the Essentials box:

Aloe essential
  • Smart hub
  • Power cord
  • Help button
  • Wristband to hold the help button
  • Neck pendant to hold the help button
  • Instruction manuals

Setup for the Aloe Care Health medical alert system is easy, especially since it runs on 4G cellular data instead of a landline. All you need to do is plug the Smart Hub in where you spend most of the day, and then the unit will chime and then pulse with a blue light. In about a minute, the Smart Hub will provide the user and/or caregivers with instructions for pairing it with the Aloe Care Health app.

For optimum security, you should place the care button into the lanyard or wristband, which will allow you to push the button if you’re unable to reach the emergency response center with the Smart Hub.

Aloe Care Health Add-ons

The Mobile Companion is the only add-on you can buy.

What Customers Are Saying About Aloe Care Health Medical Alert System

I got the Aloe Care system recently after my father fell in his driveway. I live in NJ and he lives in FL, so I always worried about how to monitor him while so far away. We got the alert system for him once he was discharged from the hospital and we both love it! I was able to set it up for him on the app which was great. It’s comforting knowing that if anything happens, he is covered not only by button, but by voice and fall sensor too. Plus, he loves that he doesn’t have to get up from the couch to answer the phone anymore! Now, we just talk using the main Aloe Care hub!

Google Reviewer

We have been using the AloeCare basic system for about a month to monitor my mother’s movements and well-being. This system is working very well for our needs. I am able to check in with her through the app and my brothers and sisters can see when the last check-in call was made as well as the most recent movement. In addition, my experience with the customer service reps at AloeCare has been exceptional. I get a real live person on the line immediately who is friendly, empathetic, professional and knowledgeable. I am completely happy with this service.

Google Reviewer

Super easy to use, really like the movement, temperature and air quality updates from inside my dad’s home when I’m on the move.

Amazon Reviewer

Comparing Aloe Care Health to Other Brands

Pendant Range From Base
Aloe Care Health200 ft
Bay Alarm Medical1,000 ft
LifeFone1,300 ft
Medical Alert800 ft
Medical Guardian1,300 ft
MobileHelp1,400 ft
Connectivity Options
Aloe Care HealthWi-Fi Cellular
Bay Alarm MedicalLandline Cellular
LifeFoneLandline Cellular
Medical AlertLandline Cellular
Medical GuardianLandline Cellular
MobileHelpLandline Cellular
GPS Available On Mobile Unit
Aloe Care HealthYes
Bay Alarm MedicalYes
LifeFoneYes
Medical AlertYes
Medical GuardianYes
MobileHelpYes
Voice-Activated Smart Hub
Aloe Care HealthYes
Bay Alarm MedicalNo
LifeFoneNo
Medical AlertNo
Medical GuardianNo
MobileHelpNo
Caregiver App
Aloe Care HealthYes
Bay Alarm MedicalNo
LifeFoneYes
Medical AlertYes
Medical GuardianYes
MobileHelpNo
Fall Detection Available
Aloe Care HealthYes
Bay Alarm MedicalYes
LifeFoneYes
Medical AlertYes
Medical GuardianYes
MobileHelpYes
Upfront Equipment Fee
Aloe Care Health$99-$349
Bay Alarm MedicalNone
LifeFoneNone
Medical AlertNone
Medical Guardian$124.95 for cellular
MobileHelpNone
Starting Monthly Fee
Aloe Care Health$24.95
Bay Alarm Medical$21.95
LifeFone$29.95
Medical Alert$19.95
Medical Guardian$29.95
MobileHelp$19.95

Bottom Line

According to the CDC, 24.4 percent of adults between the ages of 45 and 65 are taking care of an elderly loved one. For many caregivers with older parents who live alone, this means taking time away from work for safety checks and losing lots of sleep while worrying about how their loved one is doing.

By keeping family members connected at all times, Aloe Care Health helps seniors rest easy knowing they’re safe in their homes. Caregivers gain peace of mind, too. Aloe Health Care’s system has higher startup fees and equipment fees than other medical alert systems, but the Smart Hub and Care Circle app are big reasons why this device easily makes our list of Best Medical Alert Systems for 2022.

Why You Can Trust Our Expert Review

Our experts independently research and recommend products we believe provide value to the lives of our readers. We’ve collectively spent more than 1,700 hours conducting in-depth research on medical alert systems. 

The AgingInPlace.org team tested multiple medical alert devices, including Aloe Care Health, to better understand features and provide the most accurate feedback and recommendations for our readers. Aloe Care Health is included in our medical alert system picks. 

To decide on our top picks, here’s what we did:

  • Engaged in ongoing independent research
  • Consulted with geriatricians and adult caregivers
  • Mystery shopped the brands
  • Surveyed medical alert system users
  • Tested various medical alert systems
  • Interviewed experts in the field
  • Read hundreds of verified customer reviews from trusted third parties such as Better Business Bureau and Consumer Reports

Where to Sign Up for Aloe Care Health Medical Alert System

To make a purchase, visit Aloe Care Health’s website or call 844-749-7044

FAQs

Customers must first purchase the equipment, and then pay a monthly monitoring fee. The cost varies with each system: Essentials Package: $149.99 upfront and $29.99 per month Essentials Plus Package: $249.99 upfront and $39.99 per month Total Care Package: $349.99 upfront and $49.99 per month Mobile Companion: $99.99 upfront and $24.99 per month

Other Medical Alert Systems That We Have Reviewed

Our Comparisons of Medical Alert System

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MEDICALLY REVIEWED BY

Jenny is an Adult-Gerontology Primary Care Nurse Practitioner in NYC with a passion for working with aging adults and their family members. Prior to her clinical training at Vanderbilt School of Nursing, she worked in business and medical research at Harvard Business School and Massachusetts General Hospital. As a Caregiving Coach at Givers, Jenny helps family members manage the financial, emotional, and educational stresses of caring for their loved ones who are aging in place.